Abstract
This paper summarises servitization research concerning product-service system design processes in the manufacturing industry, considering the overarching value chain. We used a methodological scoping framework to create a systematic overview of scientific papers in the context of the B2B manufacturing industry.
We identified five main topics: business models, organisational aspects, value creation, collaborative networks, and servitization strategies. Moreover, servitization research appeared to be concentrated in Europe, in particular in the United Kingdom and Nordic countries. We found only one paper that met all our selection criteria: service design and business model design within technology-intensive manufacturing firms, collaborating in networks and addressing end-customer needs. This research gap provides a direction for a further deep dive in what we call overarching Servitization; we will focus on designing product-service systems throughout customer supply networks.
We identified five main topics: business models, organisational aspects, value creation, collaborative networks, and servitization strategies. Moreover, servitization research appeared to be concentrated in Europe, in particular in the United Kingdom and Nordic countries. We found only one paper that met all our selection criteria: service design and business model design within technology-intensive manufacturing firms, collaborating in networks and addressing end-customer needs. This research gap provides a direction for a further deep dive in what we call overarching Servitization; we will focus on designing product-service systems throughout customer supply networks.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of The ServDes.2020 |
| Subtitle of host publication | Tensions, Paradoxes, Plurality |
| Number of pages | 15 |
| Publication status | Published - 2020 |
| Event | ServDes.2021 : Tensions, Paradoxes, Plurality - RMIT University, Melbourne, Australia Duration: 2 Feb 2021 → 5 Feb 2021 |
Conference
| Conference | ServDes.2021 : Tensions, Paradoxes, Plurality |
|---|---|
| Country/Territory | Australia |
| City | Melbourne |
| Period | 2/02/21 → 5/02/21 |
Bibliographical note
dit congres moet nog gaan plaatsvinden????Keywords
- business model design
- service design
- overarching
- end-customer
- Value creation
- collaborative networks
- servitization strategies