Overarching Servitization Processes in Industrial Manufacturing: A Scoping Review

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Abstract

This paper summarises servitization research concerning product-service system design processes in the manufacturing industry, considering the overarching value chain. We used a methodological scoping framework to create a systematic overview of scientific papers in the context of the B2B manufacturing industry.
We identified five main topics: business models, organisational aspects, value creation, collaborative networks, and servitization strategies. Moreover, servitization research appeared to be concentrated in Europe, in particular in the United Kingdom and Nordic countries. We found only one paper that met all our selection criteria: service design and business model design within technology-intensive manufacturing firms, collaborating in networks and addressing end-customer needs. This research gap provides a direction for a further deep dive in what we call overarching Servitization; we will focus on designing product-service systems throughout customer supply networks.
Original languageEnglish
Title of host publicationProceedings of The ServDes.2020
Subtitle of host publicationTensions, Paradoxes, Plurality
Number of pages15
Publication statusPublished - 2020
EventServDes.2021 : Tensions, Paradoxes, Plurality - RMIT University, Melbourne, Australia
Duration: 2 Feb 20215 Feb 2021

Conference

ConferenceServDes.2021 : Tensions, Paradoxes, Plurality
CountryAustralia
CityMelbourne
Period2/02/215/02/21

Keywords

  • business model design
  • service design
  • overarching
  • end-customer
  • Value creation
  • collaborative networks
  • servitization strategies

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