Perceived quality of channel zapping

RE Kooij, K Ahmed, K Brunnstrom

    Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

    68 Citations (Scopus)


    The end user experience of service quality is critical to the success of a service provider's IPTV deployment program. A key element involved in validating IPTV quality of experience (QoE) is how qiuckly and reliably users can change TV channels, often referred to as channel zapping. Currently there is no knowledge about the explicit relation between zapping time and the user perceived quality as expressed as a Mean Opinion Score (MOS). We have proposed a model where the MOS depends on the zapping time on a logarithmic scale. In order to validate our model we have conducted a number of subjective tests in order to get insight in this relation. The tests were performed by 21 test subjects at TNO and at Acreo. It turns out that the correlation between the subjective data and the perceptive model is very high (0.99). Therefore we conlcude that our perceptive model is very useful for assesing the perceived quality of zapping. The result is not limited to IPTV but applies to any type of TV service with channel switching times that are not instantaneous, regardless whether it is terrestial or satellite based.
    Original languageUndefined/Unknown
    Title of host publicationProceedings of the fifth iasted international conference: Communication systems and networks
    Editors s.n.
    Place of PublicationPalma de Mallorca
    Number of pages4
    ISBN (Print)0-88986-606-6
    Publication statusPublished - 2006
    Eventconference: Communication systems and networks - Palma de Mallorca
    Duration: 28 Aug 200630 Aug 2006

    Publication series



    Conferenceconference: Communication systems and networks


    • conference contrib. refereed
    • Conf.proc. > 3 pag

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