Maintenance works are component services that are part of the final housing service to the tenant. Because main building maintenance works are designed each time again, it can be compared to product (service) development. With different types of cooperation with maintenance contractors, the degree of interference of them in the product development phases varies. In a performance-based maintenance process, the integration of maintenance contractors is higher than in traditional arms-length relations. It leads to an adapted division of tasks between the housing association and the maintenance contractor. Moreover, risks are moved to the contractor, which ought to lead to improved processes and improved quality.
|Title of host publication||Researchers in purchasing and supply management; 14th IPSERA Conference|
|Editors||R Calvi, N Mernimod|
|Place of Publication||Archamps, France|
|Number of pages||11|
|Publication status||Published - 2005|