Performance Measurement of Location Enabled e-Government Processes: A Use Case on Traffic Safety Monitoring

Danny Vandenbroucke, Glenn Vancauwenberghe

    Research output: Contribution to conferenceAbstractScientific

    Abstract

    The European Union Location Framework (EULF), as part of the Interoperable Solutions for European Public Administrations (ISA) Programme of the EU (EC DG DIGIT), aims to enhance the interactions between governments, businesses and citizens by embedding location information into e-Government processes. The challenge remains to find scientific sound and at the same time practicable approaches to estimate or measure the impact of location enablement of e-Government processes on the performance of the processes. A method has been defined to estimate process performance in terms of variables describing the efficiency, effectiveness, as well as the quality of the output of the work processes.
    A series of use cases have been identified, corresponding to existing e-Government work processes in which location information could bring added value. In a first step, the processes are described by means of BPMN (Business Process Model and Notation) to better understand the process steps, the actors involved, the spatial data flows, as well as the required input and the generated output. In a second step the processes are assessed in terms of the (sub-optimal) use of location information and the potential enhancement of the process by better integrating location information and services. The process performance is measured ex ante (before using location enabled e-Government services) and ex-post (after the integration of such services) in order to estimate and measure the impact of location information.

    The paper describes the method for performance measurement and highlights how the method is applied to one use case, i.e. the process of traffic safety monitoring. The use case is analysed and assessed in terms of location enablement and its potential impact on process performance. The results of applying the methodology on the use case revealed that performance is highly impacted by factors such as the way location information is collected, managed and shared throughout the process, and the degree to which spatial data are harmonized. The work led also to the formulation of some recommendations to enrich the BPMN standard with additional methods for annotating processes, and to the proposal of the development of some tools for automatic process performance. In that context some planned future work is highlighted as well.
    Original languageEnglish
    Publication statusPublished - 12 Dec 2016
    EventAGU Fall Meeting - San Francisco, United States
    Duration: 12 Dec 201616 Dec 2016

    Conference

    ConferenceAGU Fall Meeting
    CountryUnited States
    CitySan Francisco
    Period12/12/1616/12/16

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