Provocative design for unprovocative designers: Strategies for triggering personal dilemmas

Traditional design approaches stimulate the creation of products that make daily interactions more efficient, comfortable, and pleasant. In contrast, provocative design approaches, such as critical design, have a different focus: they aim to challenge the status quo through products that expose assumptions and stimulate discussion. In this paper, we argue that intentionally triggering personal dilemmas is a novel design approach that may be a means to enabling self-reflection. In line with this, this paper proposes three design strategies for triggering dilemmas. These strategies are explained through existing designs and supported by design ideas created using them. Our findings indicate that triggering dilemmas is a counter- intuitive design intention, which can be supported by exercises that facilitate perspective taking and stalling moral judgment. We conclude with a discussion on the overlap between triggering dilemmas and other provocative design fields.