Reflection-in-Action When Designing Organizational Processes: Prototyping Workshops for Collective Reflection-in-Action

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Abstract

In this paper on designing organizational processes, we combine insight on reflection-in-action with the role of reflection and experimenting from the organizational routine dynamics literature. Illustrated through a case at a strategy consultancy, we show how a prototyped workshop can elicit reflection-in- action when designing organizational processes. The artifacts used in the prototyped workshop made previous implicit assumptions about the work more explicit. This led to on the spot reflection-in-action of how to improve the prototype. This shows how collective reflection-action can be created by creating a space for reflection, that simultaneously allows for experimentation. Future research between design science and organizational science would thus be fruitful when studying the role of collective reflection- in-action when prototyping organizational processes.
Original languageEnglish
Title of host publicationProceedings of the Design Society: International Conference on Engineering Design
EditorsPetra Badke Schaub, Maaike Kleinsmann
PublisherCambridge University
Pages1255-1264
Number of pages10
Volume1
Publication statusPublished - 2019
EventICED19 : 22nd International Conference on Engineering Design - Delft, Netherlands
Duration: 5 Aug 20198 Aug 2019

Conference

ConferenceICED19 : 22nd International Conference on Engineering Design
CountryNetherlands
CityDelft
Period5/08/198/08/19

Keywords

  • Organizational processes
  • Design process
  • Collaborative design
  • Routine design
  • Affordances

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  • Cite this

    Wegener, F., Guerreiro Goncalves, M., & Dankfort, Z. (2019). Reflection-in-Action When Designing Organizational Processes: Prototyping Workshops for Collective Reflection-in-Action. In P. B. Schaub, & M. Kleinsmann (Eds.), Proceedings of the Design Society: International Conference on Engineering Design (Vol. 1, pp. 1255-1264). Cambridge University.