Abstract
In this paper on designing organizational processes, we combine insight on reflection-in-action with the role of reflection and experimenting from the organizational routine dynamics literature. Illustrated through a case at a strategy consultancy, we show how a prototyped workshop can elicit reflection-in- action when designing organizational processes. The artifacts used in the prototyped workshop made previous implicit assumptions about the work more explicit. This led to on the spot reflection-in-action of how to improve the prototype. This shows how collective reflection-action can be created by creating a space for reflection, that simultaneously allows for experimentation. Future research between design science and organizational science would thus be fruitful when studying the role of collective reflection- in-action when prototyping organizational processes.
Original language | English |
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Title of host publication | Proceedings of the Design Society: International Conference on Engineering Design |
Editors | Petra Badke Schaub, Maaike Kleinsmann |
Publisher | Cambridge University Press |
Pages | 1255-1264 |
Number of pages | 10 |
Volume | 1 |
Publication status | Published - 2019 |
Event | ICED19 : 22nd International Conference on Engineering Design - Delft, Netherlands Duration: 5 Aug 2019 → 8 Aug 2019 |
Conference
Conference | ICED19 : 22nd International Conference on Engineering Design |
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Country/Territory | Netherlands |
City | Delft |
Period | 5/08/19 → 8/08/19 |
Keywords
- Organizational processes
- Design process
- Collaborative design
- Routine design
- Affordances