In this paper on designing organizational processes, we combine insight on reflection-in-action with the role of reflection and experimenting from the organizational routine dynamics literature. Illustrated through a case at a strategy consultancy, we show how a prototyped workshop can elicit reflection-in- action when designing organizational processes. The artifacts used in the prototyped workshop made previous implicit assumptions about the work more explicit. This led to on the spot reflection-in-action of how to improve the prototype. This shows how collective reflection-action can be created by creating a space for reflection, that simultaneously allows for experimentation. Future research between design science and organizational science would thus be fruitful when studying the role of collective reflection- in-action when prototyping organizational processes.
|Title of host publication||Proceedings of the Design Society: International Conference on Engineering Design|
|Editors||Petra Badke Schaub, Maaike Kleinsmann|
|Number of pages||10|
|Publication status||Published - 2019|
|Event||ICED19 : 22nd International Conference on Engineering Design - Delft, Netherlands|
Duration: 5 Aug 2019 → 8 Aug 2019
|Conference||ICED19 : 22nd International Conference on Engineering Design|
|Period||5/08/19 → 8/08/19|
- Organizational processes
- Design process
- Collaborative design
- Routine design
Wegener, F., Guerreiro Goncalves, M., & Dankfort, Z. (2019). Reflection-in-Action When Designing Organizational Processes: Prototyping Workshops for Collective Reflection-in-Action. In P. B. Schaub, & M. Kleinsmann (Eds.), Proceedings of the Design Society: International Conference on Engineering Design (Vol. 1, pp. 1255-1264). Cambridge University.