Relating big data and data quality in financial service organizations

Agung Wahyudi*, Adiska Farhani, Marijn Janssen

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

5 Citations (Scopus)
34 Downloads (Pure)


Today’s financial service organizations have a data deluge. A number of V’s are often used to characterize big data, whereas traditional data quality is characterized by a number of dimensions. Our objective is to investigate the complex relationship between big data and data quality. We do this by comparing the big data characteristics with data quality dimensions. Data quality has been researched for decades and there are well-defined dimensions which were adopted, whereas big data characteristics represented by eleven V’s were used to characterize big data. Literature review and ten cases in financial service organizations were invested to analyze the relationship between data quality and big data. Whereas the big data characteristics and data quality have been viewed as separated domain ours findings show that these domains are intertwined and closely related. Findings from this study suggest that variety is the most dominant big data characteristic relating with most data quality dimensions, such as accuracy, objectivity, believability, understandability, interpretability, consistent representation, accessibility, ease of operations, relevance, completeness, timeliness, and value-added. Not surprisingly, the most dominant data quality dimension is value-added which relates with variety, validity, visibility, and vast resources. The most mentioned pair of big data characteristic and data quality dimension is Velocity-Timeliness. Our findings suggest that term ‘big data’ is misleading as that mostly volume (‘big’) was not an issue and variety, validity and veracity were found to be more important.

Original languageEnglish
Title of host publicationProceedings of 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Proceedings
Subtitle of host publicationChallenges and Opportunities in the Digital Era
EditorsMatti Mäntymäki, Salah A. Al-Sharhan, Antonis C. Simintiras, Luay Tahat, Issam Moughrabi, Taher M. Ali, Marijn Janssen, Yogesh K. Dwivedi, Nripendra P. Rana
PublisherSpringer Science
Number of pages16
ISBN (Print)9783030021306
Publication statusPublished - 2018
Event17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018 - Kuwait City, Kuwait
Duration: 30 Oct 20181 Nov 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11195 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018
CityKuwait City

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


  • 11 V
  • Big data
  • Data quality
  • Finance service organization
  • Value
  • Variety


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