Renovation process challenges and barriers: Addressing the communication and coordination bottlenecks in the zero-energy building renovation workflow in European residential buildings

The implementation of Nearly Zero-Energy Buildings (NZEB) renovation packages in Europe needs to be accelerated to meet the current decarbonization goals. To achieve this level of performance, building renovation strategies should shift towards solutions that incorporate a multitude of passive and active components, increasing the complexity and costs of the execution. Moreover, it requires the involvement of different stakeholders of the building supply-chain, resulting in additional difficulties in communication and coordination processes. To address this challenge, the present study aims at mapping the renovation process in digital platforms and addressing the respective bottlenecks. In terms of renovation process, several digital platforms were analysed to identify the type of information that the stakeholders require during the different renovation phases. By structuring the information along the renovation process phases, the different stakeholders can identify when the information can be provided and how the different type of information links to each other.