TY - CHAP
T1 - Satisfaction
AU - van der Voordt, Theo
AU - Brunia, Sandra
AU - Appel-Meulenbroek, Rianne
PY - 2016
Y1 - 2016
N2 - This chapter presents the findings from employee surveys on employee satisfaction with different work environments in the Netherlands and various other European countries. It first discusses why employee satisfaction is relevant for organisations and which factors may influence employee satisfaction. Then the chapter discusses empirical data about employee satisfaction with various building characteristics, facilities and services, and which items are perceived as most important. Based on these analyses typical interventions are presented with related benefits and sacrifices. Furthermore the chapter discusses how to measure employee satisfaction and suggests a list of 11 topics that should be included in employee surveys to measure employee satisfaction: opportunities to communicate and to concentrate, meeting rooms, seclusion rooms, personal storage facilities, indoor climate, noise levels, chairs, desks and other office equipment, office leisure (e.g. tea/coffee, washroom/shower, restaurant/canteen), general cleanliness and IT-services. The chapter ends with a number of research questions for future research.
AB - This chapter presents the findings from employee surveys on employee satisfaction with different work environments in the Netherlands and various other European countries. It first discusses why employee satisfaction is relevant for organisations and which factors may influence employee satisfaction. Then the chapter discusses empirical data about employee satisfaction with various building characteristics, facilities and services, and which items are perceived as most important. Based on these analyses typical interventions are presented with related benefits and sacrifices. Furthermore the chapter discusses how to measure employee satisfaction and suggests a list of 11 topics that should be included in employee surveys to measure employee satisfaction: opportunities to communicate and to concentrate, meeting rooms, seclusion rooms, personal storage facilities, indoor climate, noise levels, chairs, desks and other office equipment, office leisure (e.g. tea/coffee, washroom/shower, restaurant/canteen), general cleanliness and IT-services. The chapter ends with a number of research questions for future research.
KW - Employee satisfaction
KW - Important aspects
KW - Interventions
KW - KPIs
KW - Future research
M3 - Chapter
SN - 978-1-138-24387-3
SP - 67
EP - 82
BT - Facilities Management and Corporate Real Estate Management as Value Drivers
A2 - Jensen, Per Anker
A2 - van der Voordt, Theo
PB - Routledge - Taylor & Francis Group
CY - London
ER -