Service Design and Sound: A Chance for Exploration in Oncological Treatment Rooms

R. Sanz Segura, C. Romero-Piqueras, E. Manchado-Pérez, E. Ozcan

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review


The value of sound design is increasing in the field of product development, and even more so in critical contexts such as healthcare. A well-designed sound can have an impact over job satisfaction, efficiency in work environment, user experience and well-being of healthcare staff and users as a whole. On the other hand, service design is a particular domain within design engineering focused on how the relationship between service providers and users can be improved. An emerging community highlights the utility of the tools and techniques to effectively include system stakeholders in the design and implementation of health technology and healthcare service design. Service design has been applied successfully in several projects to improve patient experience as well as in other areas of public sector. This paper states the potential contribution of service design to sound design, as another methodological approach in order to improve audible alarm design for product development in healthcare environment. Likewise, the paper offers designers and engineers possibilities to implement together both the tools and methods of service design and product sound design deriving from the review of existing literature and empirical conclusions compiled from observation and analysis of oncological treatment rooms at different hospitals.

Original languageEnglish
Title of host publicationAdvances on Mechanics, Design Engineering and Manufacturing II
Subtitle of host publicationProceedings of the International Joint Conference on Mechanics, Design Engineering & Advanced Manufacturing (JCM 2018)
EditorsF. Cavas-Martínez, B. Eynard, F.J. Fernández Cañavate, D.G. Fernández-Pacheco, P. Morer, V. Nigrelli
Place of PublicationCham
Number of pages10
ISBN (Electronic)978-3-030-12346-8
ISBN (Print)978-3-030-12345-1
Publication statusPublished - 2019
EventJCM 2018: International Joint Conference on Mechanics, Design Engineering & Advanced Manufacturing - Cartagena, Spain
Duration: 20 Jun 201822 Jun 2018

Publication series

NameLecture Notes in Mechanical Engineering
ISSN (Print)2195-4356
ISSN (Electronic)2195-4364


ConferenceJCM 2018


  • Alarm fatigue
  • Design methods
  • Healthcare
  • Service design
  • Sound design


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