Service excellence from the employees' point of view: the role of first line supervisors

DN Den Hartog, RM Verburg

    Research output: Contribution to journalArticleScientific

    8 Citations (Scopus)
    Original languageUndefined/Unknown
    Pages (from-to)159-164
    Number of pages6
    JournalManaging Service Quality
    Issue numberVol. 12, 3
    Publication statusPublished - 2002

    Keywords

    • ZX CWTS JFIS < 1.00

    Cite this