Service excellence from the employees' point of view: the role of first line supervisors

DN Den Hartog, RM Verburg

Research output: Contribution to journal › Article › Scientific

Keywords

@article{a3cf7873a638400e82bbf84de0532927,

title = "Service excellence from the employees' point of view: the role of first line supervisors",

keywords = "ZX CWTS JFIS < 1.00",

author = "{Den Hartog}, DN and RM Verburg",

year = "2002",

language = "Undefined/Unknown",

pages = "159--164",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Publishing",

number = "Vol. 12, 3",

}