Service Excellence from the employee's point of view: The role of first line supervisors.

RM Verburg, DN Den Hartog

Research output: Contribution to journal › Article › Scientific › peer-review

niet eerder opgevoerd

Keywords

@article{a0a76357d5b144069b7bfa04d09d064a,

title = "Service Excellence from the employee's point of view: The role of first line supervisors.",

keywords = "professional journal papers, Vakpubl., Overig wet. > 3 pag",

author = "RM Verburg and {Den Hartog}, DN",

note = "niet eerder opgevoerd",

year = "2003",

language = "Undefined/Unknown",

volume = "12",

pages = "1--5",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Publishing",

number = "3",

}

TY - JOUR

T1 - Service Excellence from the employee's point of view: The role of first line supervisors.

AU - Verburg, RM

AU - Den Hartog, DN

N1 - niet eerder opgevoerd

PY - 2003

Y1 - 2003

KW - professional journal papers

KW - Vakpubl., Overig wet. > 3 pag

M3 - Article

SN - 0960-4529

VL - 12

SP - 1

EP - 5

JO - Managing Service Quality

JF - Managing Service Quality

IS - 3

ER -