Service productivity: how to measure and improve it

E den Hartigh, MA Zegveld

Research output: Chapter in Book/Conference proceedings/Edited volume › Chapter › Scientific

Original language	English
Title of host publication	Service Systems Implementation
Editors	H. Demirkan, J.C. Spohrer, V. Krishna
Place of Publication	New York
Publisher	Springer
Pages	183-198
Number of pages	307
ISBN (Print)	978-1-4419-7903-2
Publication status	Published - 2011

Keywords

@inbook{e6a22b929127437483f5c864a3cd6790,

title = "Service productivity: how to measure and improve it",

keywords = "edited works: contributions, Boekdeel internat.wet",

author = "{den Hartigh}, E and MA Zegveld",

year = "2011",

language = "English",

isbn = "978-1-4419-7903-2",

pages = "183--198",

editor = "H. Demirkan and J.C. Spohrer and V. Krishna",

booktitle = "Service Systems Implementation",

publisher = "Springer",

}