Cultural institutions are increasingly contributing content to social media platforms to raise awareness and promote use of their collections. Furthermore, they are often the recipients of user comments containing information that may be incorporated in their catalog records. However, not all user-generated comments can be used for the purpose of enriching metadata records. Judging the usefulness of a large number of user comments is a labor-intensive task. Accordingly, our aim was to provide automated support for curation of potentially useful social media comments on digital objects. In this paper, the notion of usefulness is examined in the context of social media comments and compared from the perspective of both end-users and expert users. A machine-learning approach is then introduced to automatically classify comments according to their usefulness. This approach uses syntactic and semantic comment features while taking user context into consideration. We present the results of an experiment we conducted on user comments collected from Flickr Commons collections and YouTube. A study is then carried out on the correlation between the commenting culture of a platform (YouTube and Flickr) with usefulness prediction. Our findings indicate that a few relatively straightforward features can be used for inferring useful comments. However, the influence of features on usefulness classification may vary according to the commenting cultures of platforms.
- Social media
- User-generated comment