Social media data relevant for measuring Key performance indicators? A content analysis approach

J Heijnen; GA de Reuver; WAGA Bouwman; ME Warnier; H Horlings

Social media data relevant for measuring Key performance indicators? A content analysis approach

J Heijnen, GA de Reuver, WAGA Bouwman, ME Warnier, H Horlings

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

9 Citations (Scopus)

Original language	English
Title of host publication	Co-created effective, agile, and trusted eservices: 15th International conference on electronic commerce
Editors	J Jarvelainen, H Li, A Tuikka, t Kuusela
Place of Publication	Berlin
Publisher	Springer
Pages	74-84
Number of pages	11
ISBN (Print)	978-3-642-39808-7
Publication status	Published - 2013
Event	15th International conference on electronic commerce,Turku, Finland - Berlin Duration: 13 Aug 2013 → 15 Aug 2013

Publication series

Name
Publisher	Springer

Name	Lecture Notes In Business Information Processing
Volume	155
ISSN (Print)	1865-1348

Conference

Conference	15th International conference on electronic commerce,Turku, Finland
Period	13/08/13 → 15/08/13

Bibliographical note

Harvest

Cite this

Heijnen, J., de Reuver, GA., Bouwman, WAGA., Warnier, ME., & Horlings, H. (2013). Social media data relevant for measuring Key performance indicators? A content analysis approach. In J. Jarvelainen, H. Li, A. Tuikka, & T. Kuusela (Eds.), Co-created effective, agile, and trusted eservices: 15th International conference on electronic commerce (pp. 74-84). (Lecture Notes In Business Information Processing; Vol. 155). Springer.

Heijnen, J ; de Reuver, GA ; Bouwman, WAGA et al. / Social media data relevant for measuring Key performance indicators? A content analysis approach. Co-created effective, agile, and trusted eservices: 15th International conference on electronic commerce. editor / J Jarvelainen ; H Li ; A Tuikka ; t Kuusela. Berlin : Springer, 2013. pp. 74-84 (Lecture Notes In Business Information Processing).

@inproceedings{d2a931a1ef46450eb42f20a508a57a4b,

title = "Social media data relevant for measuring Key performance indicators? A content analysis approach",

author = "J Heijnen and {de Reuver}, GA and WAGA Bouwman and ME Warnier and H Horlings",

note = "Harvest; 15th International conference on electronic commerce,Turku, Finland ; Conference date: 13-08-2013 Through 15-08-2013",

year = "2013",

language = "English",

isbn = "978-3-642-39808-7",

publisher = "Springer",

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editor = "J Jarvelainen and H Li and A Tuikka and t Kuusela",

booktitle = "Co-created effective, agile, and trusted eservices: 15th International conference on electronic commerce",

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Heijnen, J, de Reuver, GA, Bouwman, WAGA, Warnier, ME & Horlings, H 2013, Social media data relevant for measuring Key performance indicators? A content analysis approach. in J Jarvelainen, H Li, A Tuikka & T Kuusela (eds), Co-created effective, agile, and trusted eservices: 15th International conference on electronic commerce. Lecture Notes In Business Information Processing, vol. 155, Springer, Berlin, pp. 74-84, 15th International conference on electronic commerce,Turku, Finland, 13/08/13.

Social media data relevant for measuring Key performance indicators? A content analysis approach. / Heijnen, J; de Reuver, GA; Bouwman, WAGA et al.
Co-created effective, agile, and trusted eservices: 15th International conference on electronic commerce. ed. / J Jarvelainen; H Li; A Tuikka; t Kuusela. Berlin: Springer, 2013. p. 74-84 (Lecture Notes In Business Information Processing; Vol. 155).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Social media data relevant for measuring Key performance indicators? A content analysis approach

AU - Heijnen, J

AU - de Reuver, GA

AU - Bouwman, WAGA

AU - Warnier, ME

AU - Horlings, H

N1 - Harvest

PY - 2013

Y1 - 2013

UR - http://link.springer.com/chapter/10.1007%2F978-3-642-39808-7_7#page-1

M3 - Conference contribution

SN - 978-3-642-39808-7

SP - 74

EP - 84

BT - Co-created effective, agile, and trusted eservices: 15th International conference on electronic commerce

A2 - Jarvelainen, J

A2 - Li, H

A2 - Tuikka, A

A2 - Kuusela, t

PB - Springer

CY - Berlin

T2 - 15th International conference on electronic commerce,Turku, Finland

Y2 - 13 August 2013 through 15 August 2013

ER -

Heijnen J, de Reuver GA, Bouwman WAGA, Warnier ME, Horlings H. Social media data relevant for measuring Key performance indicators? A content analysis approach. In Jarvelainen J, Li H, Tuikka A, Kuusela T, editors, Co-created effective, agile, and trusted eservices: 15th International conference on electronic commerce. Berlin: Springer. 2013. p. 74-84. (Lecture Notes In Business Information Processing).

Social media data relevant for measuring Key performance indicators? A content analysis approach

Publication series

Conference

Bibliographical note

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Cite this