Stage Models for Moving from E-Government to Smart Government

Florian Lemke*, Kuldar Taveter, Regina Erlenheim, Ingrid Pappel, Dirk Draheim, Marijn Janssen

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

9 Citations (Scopus)
78 Downloads (Pure)


The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage model, that adequately addresses the rapid technological development and evolvement of mobile- and smart-government solutions. We argue that super-applications can drive the transformation of e-government towards a yet unforeseen quality level: smart government. This article discusses that transition process, the influence of mobile government solutions in this as well as emerging citizens’ expectations for modern government service delivery.

Original languageEnglish
Title of host publicationElectronic Governance and Open Society
Subtitle of host publicationChallenges in Eurasia - 6th International Conference, EGOSE 2019, Proceedings
EditorsAndrei Chugunov, Dmitrii Trutnev, Igor Khodachek, Yuri Misnikov
PublisherSpringer Open
Number of pages13
ISBN (Print)9783030392956
Publication statusPublished - 2020
Event6th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2019 - St. Petersburg, Russian Federation
Duration: 13 Nov 201914 Nov 2019

Publication series

NameCommunications in Computer and Information Science
Volume1135 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


Conference6th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2019
CountryRussian Federation
CitySt. Petersburg

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


  • Digital government
  • E-government (eGov)
  • Provident services
  • Smart government (sGov)
  • Stage models
  • Super-applications
  • WeChat


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