Stage Models for Moving from E-Government to Smart Government

Florian Lemke; Kuldar Taveter; Regina Erlenheim; Ingrid Pappel; Dirk Draheim; Marijn Janssen

doi:10.1007/978-3-030-39296-3_12

Stage Models for Moving from E-Government to Smart Government

Florian Lemke^*, Kuldar Taveter, Regina Erlenheim, Ingrid Pappel, Dirk Draheim, Marijn Janssen

^*Corresponding author for this work

Information and Communication Technology

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

21 Citations (Scopus)

259 Downloads (Pure)

Abstract

The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage model, that adequately addresses the rapid technological development and evolvement of mobile- and smart-government solutions. We argue that super-applications can drive the transformation of e-government towards a yet unforeseen quality level: smart government. This article discusses that transition process, the influence of mobile government solutions in this as well as emerging citizens’ expectations for modern government service delivery.

Original language	English
Title of host publication	Electronic Governance and Open Society
Subtitle of host publication	Challenges in Eurasia - 6th International Conference, EGOSE 2019, Proceedings
Editors	Andrei Chugunov, Dmitrii Trutnev, Igor Khodachek, Yuri Misnikov
Publisher	SpringerOpen
Pages	152-164
Number of pages	13
ISBN (Print)	9783030392956
DOIs	https://doi.org/10.1007/978-3-030-39296-3_12
Publication status	Published - 2020
Event	6th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2019 - St. Petersburg, Russian Federation Duration: 13 Nov 2019 → 14 Nov 2019

Publication series

Name	Communications in Computer and Information Science
Volume	1135 CCIS
ISSN (Print)	1865-0929
ISSN (Electronic)	1865-0937

Conference

Conference	6th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2019
Country/Territory	Russian Federation
City	St. Petersburg
Period	13/11/19 → 14/11/19

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

Digital government
E-government (eGov)
Provident services
Smart government (sGov)
Stage models
Super-applications
WeChat

Access to Document

10.1007/978-3-030-39296-3_12

Lemke2020_Chapter_StageModelsForMovingFromE-GoveFinal published version, 509 KB

Cite this

Lemke, F., Taveter, K., Erlenheim, R., Pappel, I., Draheim, D., & Janssen, M. (2020). Stage Models for Moving from E-Government to Smart Government. In A. Chugunov, D. Trutnev, I. Khodachek, & Y. Misnikov (Eds.), Electronic Governance and Open Society: Challenges in Eurasia - 6th International Conference, EGOSE 2019, Proceedings (pp. 152-164). (Communications in Computer and Information Science; Vol. 1135 CCIS). SpringerOpen. https://doi.org/10.1007/978-3-030-39296-3_12

Lemke, Florian ; Taveter, Kuldar ; Erlenheim, Regina et al. / Stage Models for Moving from E-Government to Smart Government. Electronic Governance and Open Society: Challenges in Eurasia - 6th International Conference, EGOSE 2019, Proceedings. editor / Andrei Chugunov ; Dmitrii Trutnev ; Igor Khodachek ; Yuri Misnikov. SpringerOpen, 2020. pp. 152-164 (Communications in Computer and Information Science).

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note = "Green Open Access added to TU Delft Institutional Repository {\textquoteleft}You share, we take care!{\textquoteright} – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.; 6th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2019 ; Conference date: 13-11-2019 Through 14-11-2019",

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Lemke, F, Taveter, K, Erlenheim, R, Pappel, I, Draheim, D & Janssen, M 2020, Stage Models for Moving from E-Government to Smart Government. in A Chugunov, D Trutnev, I Khodachek & Y Misnikov (eds), Electronic Governance and Open Society: Challenges in Eurasia - 6th International Conference, EGOSE 2019, Proceedings. Communications in Computer and Information Science, vol. 1135 CCIS, SpringerOpen, pp. 152-164, 6th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2019, St. Petersburg, Russian Federation, 13/11/19. https://doi.org/10.1007/978-3-030-39296-3_12

Stage Models for Moving from E-Government to Smart Government. / Lemke, Florian; Taveter, Kuldar; Erlenheim, Regina et al.
Electronic Governance and Open Society: Challenges in Eurasia - 6th International Conference, EGOSE 2019, Proceedings. ed. / Andrei Chugunov; Dmitrii Trutnev; Igor Khodachek; Yuri Misnikov. SpringerOpen, 2020. p. 152-164 (Communications in Computer and Information Science; Vol. 1135 CCIS).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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AU - Pappel, Ingrid

AU - Draheim, Dirk

AU - Janssen, Marijn

N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

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N2 - The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage model, that adequately addresses the rapid technological development and evolvement of mobile- and smart-government solutions. We argue that super-applications can drive the transformation of e-government towards a yet unforeseen quality level: smart government. This article discusses that transition process, the influence of mobile government solutions in this as well as emerging citizens’ expectations for modern government service delivery.

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KW - E-government (eGov)

KW - Provident services

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KW - WeChat

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ER -

Lemke F, Taveter K, Erlenheim R, Pappel I, Draheim D, Janssen M. Stage Models for Moving from E-Government to Smart Government. In Chugunov A, Trutnev D, Khodachek I, Misnikov Y, editors, Electronic Governance and Open Society: Challenges in Eurasia - 6th International Conference, EGOSE 2019, Proceedings. SpringerOpen. 2020. p. 152-164. (Communications in Computer and Information Science). doi: 10.1007/978-3-030-39296-3_12

Stage Models for Moving from E-Government to Smart Government

Abstract

Publication series

Conference

Bibliographical note

Keywords

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