Success Factors and Barriers of GovTech Ecosystems: A case study of GovTech ecosystems in the Netherlands and Lithuania

Marissa Hoekstra, Anne Fleur Van Veenstra, Nitesh Bharosa

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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Abstract

GovTech, an acronym of Government Technologies, is a novel concept that is gaining attention in the public and private sector. It entails improving the design and delivery of human centric public services and data-driven processes with the use of emerging (digital) technologies. Furthermore, GovTech is concerned with the development of digital technologies that are used in these processes or services, but that are often developed by organizations outside the public sector. As a result, GovTech ecosystems emerge, in which public and private organizations as well as civic partners, including citizens, collaborate. GovTech ecosystems can be defined as networks of citizens, public and private actors, academia, and (venture) capital involved in the development of technological solutions to address public challenges. At this moment, literature on GovTech is still scarce and empirical studies into the emergence and impact of GovTech ecosystems are even scarcer. Therefore, this study explores the emergence and development of GovTech ecosystems. More specifically, the goal of this study is to contribute to the understanding of the barriers and success factors for the emergence of GovTech ecosystems. To do so, this paper conducts an explorative case study of success factors and barriers of GovTech ecosystems in two frontrunner countries: the Netherlands and Lithuania. Regarding the emergence of GovTech ecosystems, we find that the way in which the two GovTech ecosystems emerged and are built up, differs. Whereas the ecosystem in Lithuania is more centralized, the ecosystem in the Netherlands is more scattered. In addition, we find that factors that contribute to successful GovTech ecosystems include public-private collaborations, having a clear vision and strategy, sufficient space for experimentation, having infrastructure, networks and initiatives in place that stimulate sharing of knowledge and resources, and the presence of a culture of co-creation and innovation.
Original languageEnglish
Title of host publicationProceedings of the 24th Annual International Conference on Digital Government Research - Together in the Unstable World
Subtitle of host publicationDigital Government and Solidarity, DGO 2023
EditorsDavid Duenas Cid
PublisherAssociation for Computing Machinery (ACM)
Pages280-288
Number of pages9
ISBN (Electronic)9798400708374
DOIs
Publication statusPublished - 2023
Event24th Annual International Conference on Digital Government Research - Together in the Unstable World: Digital Government and Solidarity, DGO 2023 - Gdansk, Poland
Duration: 11 Jul 202314 Jul 2023

Publication series

NameACM International Conference Proceeding Series

Conference

Conference24th Annual International Conference on Digital Government Research - Together in the Unstable World: Digital Government and Solidarity, DGO 2023
Country/TerritoryPoland
CityGdansk
Period11/07/2314/07/23

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

  • Digital Transformation
  • Ecosystems
  • GovTech
  • Procurement

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