Tailored patient experiences: A research through design study

Bob Groeneveld*, Marijke Melles, Stephan Vehmeijer, Nina Mathijssen, Lisanne van Dijk, Richard Goossens

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review


To achieve optimal patient-centered care for people undergoing a Total Hip Arthroplasty (THA), communication should ideally be tailored. In previous studies, three clusters of patients or patient ‘roles’ were identified based on communication preferences and clinical and psychological characteristics as a starting point for tailored communication in orthopedics. The current study aims to formulate initial guidelines for the design of tailored communication and information provision based on these roles. Two design cases were each evaluated as storyboards with twelve patients (three, seven, and two patients of each role, respectively). Generic and functionality-specific preferences were indicated by participants for both design proposals. Similarities in feedback per role provided the basis for generating an initial set of role-specific guidelines, that can be used to design tailored information and communication solutions.

Original languageEnglish
Title of host publicationProceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume I
Subtitle of host publicationHealthcare Ergonomics
EditorsS. Bagnara, R. Tartaglia, S. Albolino, T. Alexander, Y. Fujita
Place of PublicationCham
Number of pages10
ISBN (Electronic)978-3-319-96098-2
ISBN (Print)978-3-319-96097-5
Publication statusPublished - 2018
Event IEA 2018: 20th Congress of the International Ergonomics Association - Florence, Italy
Duration: 26 Aug 201830 Aug 2018
Conference number: 20

Publication series

NameAdvances in Intelligent Systems and Computing
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365


Conference IEA 2018: 20th Congress of the International Ergonomics Association
Abbreviated title IEA 2018


  • Communication design
  • Healthcare
  • Patient experience

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