Tailored patient experiences: A research through design study

Bob Groeneveld; Marijke Melles; Stephan Vehmeijer; Nina Mathijssen; Lisanne van Dijk; Richard Goossens

doi:10.1007/978-3-319-96098-2_26

Tailored patient experiences: A research through design study

Bob Groeneveld^*, Marijke Melles, Stephan Vehmeijer, Nina Mathijssen, Lisanne van Dijk, Richard Goossens

^*Corresponding author for this work

Applied Ergonomics and Design

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

Abstract

To achieve optimal patient-centered care for people undergoing a Total Hip Arthroplasty (THA), communication should ideally be tailored. In previous studies, three clusters of patients or patient ‘roles’ were identified based on communication preferences and clinical and psychological characteristics as a starting point for tailored communication in orthopedics. The current study aims to formulate initial guidelines for the design of tailored communication and information provision based on these roles. Two design cases were each evaluated as storyboards with twelve patients (three, seven, and two patients of each role, respectively). Generic and functionality-specific preferences were indicated by participants for both design proposals. Similarities in feedback per role provided the basis for generating an initial set of role-specific guidelines, that can be used to design tailored information and communication solutions.

Original language	English
Title of host publication	Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume I
Subtitle of host publication	Healthcare Ergonomics
Editors	S. Bagnara, R. Tartaglia, S. Albolino, T. Alexander, Y. Fujita
Place of Publication	Cham
Publisher	Springer
Pages	198-207
Number of pages	10
Volume	1
ISBN (Electronic)	978-3-319-96098-2
ISBN (Print)	978-3-319-96097-5
DOIs	https://doi.org/10.1007/978-3-319-96098-2_26
Publication status	Published - 2018
Event	IEA 2018: 20th Congress of the International Ergonomics Association - Florence, Italy Duration: 26 Aug 2018 → 30 Aug 2018 Conference number: 20

Publication series

Name	Advances in Intelligent Systems and Computing
Publisher	Springer
Volume	818
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	IEA 2018: 20th Congress of the International Ergonomics Association
Abbreviated title	IEA 2018
Country/Territory	Italy
City	Florence
Period	26/08/18 → 30/08/18

Keywords

Communication design
Healthcare
Patient experience

Access to Document

10.1007/978-3-319-96098-2_26

Cite this

Groeneveld, B., Melles, M., Vehmeijer, S., Mathijssen, N., van Dijk, L., & Goossens, R. (2018). Tailored patient experiences: A research through design study. In S. Bagnara, R. Tartaglia, S. Albolino, T. Alexander, & Y. Fujita (Eds.), Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume I: Healthcare Ergonomics (Vol. 1, pp. 198-207). (Advances in Intelligent Systems and Computing; Vol. 818). Springer. https://doi.org/10.1007/978-3-319-96098-2_26

Groeneveld, Bob ; Melles, Marijke ; Vehmeijer, Stephan et al. / Tailored patient experiences : A research through design study. Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume I: Healthcare Ergonomics. editor / S. Bagnara ; R. Tartaglia ; S. Albolino ; T. Alexander ; Y. Fujita. Vol. 1 Cham : Springer, 2018. pp. 198-207 (Advances in Intelligent Systems and Computing).

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title = "Tailored patient experiences: A research through design study",

abstract = "To achieve optimal patient-centered care for people undergoing a Total Hip Arthroplasty (THA), communication should ideally be tailored. In previous studies, three clusters of patients or patient {\textquoteleft}roles{\textquoteright} were identified based on communication preferences and clinical and psychological characteristics as a starting point for tailored communication in orthopedics. The current study aims to formulate initial guidelines for the design of tailored communication and information provision based on these roles. Two design cases were each evaluated as storyboards with twelve patients (three, seven, and two patients of each role, respectively). Generic and functionality-specific preferences were indicated by participants for both design proposals. Similarities in feedback per role provided the basis for generating an initial set of role-specific guidelines, that can be used to design tailored information and communication solutions.",

keywords = "Communication design, Healthcare, Patient experience",

author = "Bob Groeneveld and Marijke Melles and Stephan Vehmeijer and Nina Mathijssen and {van Dijk}, Lisanne and Richard Goossens",

year = "2018",

doi = "10.1007/978-3-319-96098-2_26",

language = "English",

isbn = "978-3-319-96097-5",

volume = "1",

series = "Advances in Intelligent Systems and Computing",

publisher = "Springer",

pages = "198--207",

editor = "S. Bagnara and R. Tartaglia and S. Albolino and T. Alexander and Y. Fujita",

booktitle = "Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume I",

note = " IEA 2018: 20th Congress of the International Ergonomics Association, IEA 2018 ; Conference date: 26-08-2018 Through 30-08-2018",

}

Groeneveld, B, Melles, M, Vehmeijer, S, Mathijssen, N, van Dijk, L & Goossens, R 2018, Tailored patient experiences: A research through design study. in S Bagnara, R Tartaglia, S Albolino, T Alexander & Y Fujita (eds), Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume I: Healthcare Ergonomics. vol. 1, Advances in Intelligent Systems and Computing, vol. 818, Springer, Cham, pp. 198-207, IEA 2018: 20th Congress of the International Ergonomics Association, Florence, Italy, 26/08/18. https://doi.org/10.1007/978-3-319-96098-2_26

Tailored patient experiences: A research through design study. / Groeneveld, Bob; Melles, Marijke; Vehmeijer, Stephan et al.
Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume I: Healthcare Ergonomics. ed. / S. Bagnara; R. Tartaglia; S. Albolino; T. Alexander; Y. Fujita. Vol. 1 Cham: Springer, 2018. p. 198-207 (Advances in Intelligent Systems and Computing; Vol. 818).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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T1 - Tailored patient experiences

T2 - IEA 2018: 20th Congress of the International Ergonomics Association

AU - Groeneveld, Bob

AU - Melles, Marijke

AU - Vehmeijer, Stephan

AU - Mathijssen, Nina

AU - van Dijk, Lisanne

AU - Goossens, Richard

N1 - Conference code: 20

PY - 2018

Y1 - 2018

N2 - To achieve optimal patient-centered care for people undergoing a Total Hip Arthroplasty (THA), communication should ideally be tailored. In previous studies, three clusters of patients or patient ‘roles’ were identified based on communication preferences and clinical and psychological characteristics as a starting point for tailored communication in orthopedics. The current study aims to formulate initial guidelines for the design of tailored communication and information provision based on these roles. Two design cases were each evaluated as storyboards with twelve patients (three, seven, and two patients of each role, respectively). Generic and functionality-specific preferences were indicated by participants for both design proposals. Similarities in feedback per role provided the basis for generating an initial set of role-specific guidelines, that can be used to design tailored information and communication solutions.

AB - To achieve optimal patient-centered care for people undergoing a Total Hip Arthroplasty (THA), communication should ideally be tailored. In previous studies, three clusters of patients or patient ‘roles’ were identified based on communication preferences and clinical and psychological characteristics as a starting point for tailored communication in orthopedics. The current study aims to formulate initial guidelines for the design of tailored communication and information provision based on these roles. Two design cases were each evaluated as storyboards with twelve patients (three, seven, and two patients of each role, respectively). Generic and functionality-specific preferences were indicated by participants for both design proposals. Similarities in feedback per role provided the basis for generating an initial set of role-specific guidelines, that can be used to design tailored information and communication solutions.

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SN - 978-3-319-96097-5

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T3 - Advances in Intelligent Systems and Computing

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BT - Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume I

A2 - Bagnara, S.

A2 - Tartaglia, R.

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PB - Springer

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ER -

Groeneveld B, Melles M, Vehmeijer S, Mathijssen N, van Dijk L, Goossens R. Tailored patient experiences: A research through design study. In Bagnara S, Tartaglia R, Albolino S, Alexander T, Fujita Y, editors, Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume I: Healthcare Ergonomics. Vol. 1. Cham: Springer. 2018. p. 198-207. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-319-96098-2_26

Tailored patient experiences: A research through design study

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