TY - JOUR
T1 - Technology-driven evolution of design practices
T2 - Envisioning the role of design in the digital era
AU - Calabretta, Giulia
AU - Kleinsmann, Maaike
PY - 2017/2/23
Y1 - 2017/2/23
N2 - The rapid evolution of information and communications technologies (ICT) has changed the way in which companies innovate and generate value for their customers. As a key function within innovation, design has also evolved in order to better support companies in dealing with the pace and complexity of technological, economic and societal change. Particularly, while design core principles of human centredness, collaboration and use of prototypes has remained the same over time, the way in which they are put into practice has adapted to the innovation challenges of the time. In this article, we describe how design practices related to human centredness, collaborativeness and prototyping are (and have been) executed across three eras: the industrial era, the service era and the digital era. Based on such evolution and on the current strengths of design, we explore complementarities and possible synergies with the marketing function to enable companies to succeed in innovating in the digital era.
AB - The rapid evolution of information and communications technologies (ICT) has changed the way in which companies innovate and generate value for their customers. As a key function within innovation, design has also evolved in order to better support companies in dealing with the pace and complexity of technological, economic and societal change. Particularly, while design core principles of human centredness, collaboration and use of prototypes has remained the same over time, the way in which they are put into practice has adapted to the innovation challenges of the time. In this article, we describe how design practices related to human centredness, collaborativeness and prototyping are (and have been) executed across three eras: the industrial era, the service era and the digital era. Based on such evolution and on the current strengths of design, we explore complementarities and possible synergies with the marketing function to enable companies to succeed in innovating in the digital era.
KW - Design practices
KW - design principles
KW - digital innovation
KW - ICT technologies
KW - marketing-design interface
UR - http://www.scopus.com/inward/record.url?scp=85013661370&partnerID=8YFLogxK
U2 - 10.1080/0267257X.2017.1284436
DO - 10.1080/0267257X.2017.1284436
M3 - Article
AN - SCOPUS:85013661370
SN - 0267-257X
VL - 33
SP - 292
EP - 304
JO - Journal of Marketing Management
JF - Journal of Marketing Management
IS - 3-4
ER -