Technology-driven evolution of design practices: Envisioning the role of design in the digital era

Giulia Calabretta*, Maaike Kleinsmann

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

15 Citations (Scopus)


The rapid evolution of information and communications technologies (ICT) has changed the way in which companies innovate and generate value for their customers. As a key function within innovation, design has also evolved in order to better support companies in dealing with the pace and complexity of technological, economic and societal change. Particularly, while design core principles of human centredness, collaboration and use of prototypes has remained the same over time, the way in which they are put into practice has adapted to the innovation challenges of the time. In this article, we describe how design practices related to human centredness, collaborativeness and prototyping are (and have been) executed across three eras: the industrial era, the service era and the digital era. Based on such evolution and on the current strengths of design, we explore complementarities and possible synergies with the marketing function to enable companies to succeed in innovating in the digital era.

Original languageEnglish
Pages (from-to)292-304
Number of pages13
JournalJournal of Marketing Management
Issue number3-4
Publication statusPublished - 23 Feb 2017


  • Design practices
  • design principles
  • digital innovation
  • ICT technologies
  • marketing-design interface


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