The co-creation of values-in-use at the front end of infrastructure development programs

Yan Liu*, Alfons van Marrewijk, Erik Jan Houwing, Marcel Hertogh

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

51 Citations (Scopus)
64 Downloads (Pure)


There has been recent academic interest in programs as value creation processes. Scholars focus particularly on the front end of programs as opportunities for clients to create value. At the front end, client and market partners can actively co-produce value through co-creation sessions. This paper investigates what stakeholders do in co-creation sessions and how this contributes to the co-creation of value at the front end of programs. We used an action research approach combined with participant observation, document analysis, and interviews with participants to study stakeholder engagement in co-creation sessions at the front end of a Dutch infrastructure development program. The findings show that the client intended to realize a value (value-for-firm) that was competing with market partners' values. By engaging in co-creation sessions with the client, market partners and knowledge partners co-created three sets of values (value-in-use) as follows: commercial, intellectual and collaborative values. The findings contribute to the academic debate on value creation in programs with an in-depth understanding of co-creation sessions at the front end.
Original languageEnglish
Pages (from-to)684-695
Number of pages12
JournalInternational Journal of Project Management
Issue number5
Publication statusPublished - 2019

Bibliographical note

Accepted Author Manuscript


  • Action research
  • Co-creation
  • Front end
  • Infrastructure development
  • Program
  • Value creation


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