The CURE scale: A comprehensive measure of service recovery

R Mostafa, C Lages, MC Saaksjarvi

Research output: Contribution to conference › Abstract › Scientific

Original language	English
Pages	1-3
Number of pages	3
Publication status	Published - 2013
Event	2nd annual conference on positive marketing, New York, USA - s.l. Duration: 14 Jan 2013 → 15 Jan 2013

Conference	2nd annual conference on positive marketing, New York, USA
Period	14/01/13 → 15/01/13

geen isbn

Cite this

@conference{10869badcd7a41e1b0a39d0cd0bc78bd,

title = "The CURE scale: A comprehensive measure of service recovery",

author = "R Mostafa and C Lages and MC Saaksjarvi",

note = "geen isbn; 2nd annual conference on positive marketing, New York, USA ; Conference date: 14-01-2013 Through 15-01-2013",

year = "2013",

language = "English",

pages = "1--3",

}