The cure scale: A formative index of service recovery strategy

C Lages, R Mostafa, MC Saaksjarvi

Research output: Contribution to conferenceAbstractScientific

Original languageEnglish
Pages1-1
Number of pages1
Publication statusPublished - 2012
Event21st Annual frontiers in service conference, Maryland, USA - s.l.
Duration: 14 Jul 201217 Jul 2012

Conference

Conference21st Annual frontiers in service conference, Maryland, USA
Period14/07/1217/07/12

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