The cure scale: A formative index of service recovery strategy

C Lages, R Mostafa, MC Saaksjarvi

Research output: Contribution to conference › Abstract › Scientific

Original language	English
Pages	1-1
Number of pages	1
Publication status	Published - 2012
Event	21st Annual frontiers in service conference, Maryland, USA - s.l. Duration: 14 Jul 2012 → 17 Jul 2012

Conference	21st Annual frontiers in service conference, Maryland, USA
Period	14/07/12 → 17/07/12

Geen ISBN, session 270

Cite this

@conference{31a9eb83e08c4630b6f1c19d4cec60f5,

title = "The cure scale: A formative index of service recovery strategy",

author = "C Lages and R Mostafa and MC Saaksjarvi",

note = "Geen ISBN, session 270; 21st Annual frontiers in service conference, Maryland, USA ; Conference date: 14-07-2012 Through 17-07-2012",

year = "2012",

language = "English",

pages = "1--1",

}