An airport can be a stressful place for passengers. One of the reasons to get stressed might be the result of poor wayfinding. Current wayfinding signs are often static, which makes them difficult to adapt to new situations. In contrast, dynamic signs can be updated and adjusted accordingly. Light projections can be used as dynamic signs. The aim of this study is to understand if the use of animated projections onto the floor can improve the wayfinding experience. Four animations have been developed and tested within a controlled testing environment of which one animation has been tested in a real airport environment. Results indicate that animation for wayfinding purposes should show a clear vertical motion to guide towards a certain direction. Additionally, higher velocity in the animation was perceived as more positive. The observation in the airport showed that a projection in clear daylight and on the floor is not noticed by the passengers walking by.
- Airport passengers
- User experience