The Impact of Social Business Process Management on Policy-making in e-Government

Yiwei Gong, Marijn Janssen

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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Abstract

The combination of social media and Business Process Management (BPM) has given rise to the emerging field of “social BPM”. The new development of social BPM is expected to provide benefits like flexibility for knowledge-intensive processes, like policy-making. The goal of this paper is to understand the impact of social BPM on policy-making. We first present a literature survey showing that social BPM is a new and emerging research area and limited attention has been given to social BPM in egovernment. The literature reviews showed a lack of empirical research into the accomplished benefits of social BPM. To bridge this gap, a comprehensive case study in a Dutch government social BPM platform was conducted. While not all the benefits suggested in the literature were identified in the case study, negative impact of social BPM were also found. A tension was found between accomplishing flexibility and accountability and user efficiency.
Original languageEnglish
Title of host publicationProceedings of the 50th Hawaii International Conference on System Sciences
PublisherUniversity of Hawaii
Pages2458 – 2467
Volume50
ISBN (Print)978-0-9981331-0-2
DOIs
Publication statusPublished - 2017
Event50th Hawaii International Conference on System Sciences - Hawaii, United States
Duration: 4 Jan 20177 Jan 2017
Conference number: 50

Conference

Conference50th Hawaii International Conference on System Sciences
CountryUnited States
CityHawaii
Period4/01/177/01/17

Keywords

  • Social BPM
  • Policy-making
  • Flexibility
  • Accountability
  • e-Government

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