The interplay of costs, trust and loyalty in a service industry in transition: The moderating effect of smartphone adoption

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@article{403754fda6004dc6b2a04006d13fe309,

title = "The interplay of costs, trust and loyalty in a service industry in transition: The moderating effect of smartphone adoption",

author = "{de Reuver}, GA and S Nikou and WAGA Bouwman",

year = "2015",

doi = "10.1016/j.tele.2015.02.008",

language = "English",

volume = "32",

pages = "694--700",

journal = "Telematics and Informatics",

issn = "0736-5853",

publisher = "Elsevier",

number = "4",

}

TY - JOUR

T1 - The interplay of costs, trust and loyalty in a service industry in transition: The moderating effect of smartphone adoption

AU - de Reuver, GA

AU - Nikou, S

AU - Bouwman, WAGA

PY - 2015

Y1 - 2015

U2 - 10.1016/j.tele.2015.02.008

DO - 10.1016/j.tele.2015.02.008

M3 - Article

SN - 0736-5853

VL - 32

SP - 694

EP - 700

JO - Telematics and Informatics

JF - Telematics and Informatics

IS - 4

ER -