The problem with using patient complaints for improvement

Marit S. De Vos; Jaap F. Hamming; Perla J. Marang-Van De Mheen

doi:10.1136/bmjqs-2017-007463

The problem with using patient complaints for improvement

Marit S. De Vos, Jaap F. Hamming, Perla J. Marang-Van De Mheen^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › Scientific › peer-review

27 Citations (Scopus)

Original language	English
Pages (from-to)	758-762
Number of pages	5
Journal	BMJ Quality and Safety
Volume	27
Issue number	9
DOIs	https://doi.org/10.1136/bmjqs-2017-007463
Publication status	Published - 2018
Externally published	Yes

Keywords

patient satisfaction
patient-centred care
quality improvement

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1136/bmjqs-2017-007463

Cite this

@article{5db51c6dc5f44a54821b5a94d5b27d3c,

title = "The problem with using patient complaints for improvement",

keywords = "patient satisfaction, patient-centred care, quality improvement",

author = "{De Vos}, {Marit S.} and Hamming, {Jaap F.} and {Marang-Van De Mheen}, {Perla J.}",

year = "2018",

doi = "10.1136/bmjqs-2017-007463",

language = "English",

volume = "27",

pages = "758--762",

journal = "BMJ Quality and Safety",

issn = "2044-5415",

publisher = "BMJ Publishing Group",

number = "9",

}

TY - JOUR

T1 - The problem with using patient complaints for improvement

AU - De Vos, Marit S.

AU - Hamming, Jaap F.

AU - Marang-Van De Mheen, Perla J.

PY - 2018

Y1 - 2018

KW - patient satisfaction

KW - patient-centred care

KW - quality improvement

UR - http://www.scopus.com/inward/record.url?scp=85049183137&partnerID=8YFLogxK

U2 - 10.1136/bmjqs-2017-007463

DO - 10.1136/bmjqs-2017-007463

M3 - Article

C2 - 29298910

AN - SCOPUS:85049183137

SN - 2044-5415

VL - 27

SP - 758

EP - 762

JO - BMJ Quality and Safety

JF - BMJ Quality and Safety

IS - 9

ER -

The problem with using patient complaints for improvement

Keywords

UN SDGs

Access to Document

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