The role of surprise in satisfaction judgements

Research output: Contribution to journal › Article › Scientific › peer-review

Original language	Undefined/Unknown
Pages (from-to)	27-45
Number of pages	19
Journal	Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume	14
Publication status	Published - 2001

Keywords

@article{01bf98c936da4ba6848e2f23cba4701c,

title = "The role of surprise in satisfaction judgements",

keywords = "Peer-lijst tijdschrift",

author = "J Vanhamme and HMJJ Snelders",

year = "2001",

language = "Undefined/Unknown",

volume = "14",

pages = "27--45",

journal = "Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior",

issn = "0899-8620",

publisher = "University of Nevada",

}