The role of surprise in satisfaction judgements

J Vanhamme, HMJJ Snelders

Research output: Contribution to journalArticleScientificpeer-review

Original languageUndefined/Unknown
Pages (from-to)27-45
Number of pages19
JournalJournal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume14
Publication statusPublished - 2001

Keywords

  • Peer-lijst tijdschrift

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