The trait happiness predicts perceived service quality

K Hellen, MC Saaksjarvi

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Original languageEnglish
Title of host publication39th EMAC Conference, the six senses - the essentials of marketing
EditorsSC Beckmann, T Ringberg, T Ritter
Place of Publications.l.
PublisherEMAC
Pages1-10
Number of pages10
Publication statusPublished - 2010
Event39th EMAC Conference, the six senses - the essentials of marketing, Copenhagen, Denmark, - s.l.
Duration: 1 Jun 20104 Jun 2010

Publication series

Name
PublisherEMAC

Conference

Conference39th EMAC Conference, the six senses - the essentials of marketing, Copenhagen, Denmark,
Period1/06/104/06/10

Keywords

  • Conf.proc. > 3 pag

Cite this

Hellen, K., & Saaksjarvi, MC. (2010). The trait happiness predicts perceived service quality. In SC. Beckmann, T. Ringberg, & T. Ritter (Eds.), 39th EMAC Conference, the six senses - the essentials of marketing (pp. 1-10). EMAC.