This Item Might Reinforce Your Opinion: Obfuscation and Labeling of Search Results to Mitigate Confirmation Bias

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Abstract

During online information search, users tend to select search results that confirm previous beliefs and ignore competing possibilities. This systematic pattern in human behavior is known as confirmation bias. In this paper, we study the effect of obfuscation (i.e., hiding the result unless the user clicks on it) with warning labels and the effect of task on interaction with attitude-confirming search results. We conducted a preregistered, between-subjects crowdsourced user study (N=328) comparing six groups: Three levels of obfuscation (targeted, random, none) and two levels of task (joint, two separate) for four debated topics. We found that both types of obfuscation influence user interactions, and in particular that targeted obfuscation helps decrease interaction with attitude-confirming search results. Future work is needed to understand how much of the observed effect is due to the strong influence of obfuscation, versus the warning label or the task design. We discuss design guidelines concerning system goals such as decreasing consumption of attitude-confirming search results, versus nudging users toward a more analytical mode of information processing. We also discuss implications for future work, such as the effects of interventions for confirmation bias mitigation over repeated exposure. We conclude with a strong word of caution: measures such as obfuscations should only be used for the benefit of the user, e.g., when they explicitly consent to mitigating their own biases.

Original languageEnglish
Title of host publicationHT 2021 - Proceedings of the 32nd ACM Conference on Hypertext and Social Media
PublisherAssociation for Computing Machinery (ACM)
Pages189-199
Number of pages11
ISBN (Electronic)9781450385510
DOIs
Publication statusPublished - 2021
Event32nd ACM Conference on Hypertext and Social Media, HT 2021 - Virtual, Online, Ireland
Duration: 30 Aug 20212 Sep 2021

Publication series

NameHT 2021 - Proceedings of the 32nd ACM Conference on Hypertext and Social Media

Conference

Conference32nd ACM Conference on Hypertext and Social Media, HT 2021
CountryIreland
CityVirtual, Online
Period30/08/212/09/21

Keywords

  • cognitive bias mitigation
  • confirmation bias
  • nudging
  • obfuscation
  • warning labels
  • web search

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