Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems

Karl A. Hribernik; Wilhelm Frederik van der Vegte; Dimitris Kiritsis; Klaus-Dieter Thoben

Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems

Karl A. Hribernik
, Wilhelm Frederik van der Vegte
, Dimitris Kiritsis
, Klaus-Dieter Thoben

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

2 Citations (Scopus)

55 Downloads (Pure)

Abstract

A product’s value is increasingly determined by the services supporting it. Complex Product-Service Systems (PSS) – combinations of services and products – are in demand. Product usage information (PUI), that is, information about how an individual product is used, is rapidly becoming a valuable asset to industry to help inform service offers throughout the product lifecycle. Conventionally, information about how a product is used is gathered in customer relations and MRO (maintenance, repair and overhaul) processes via channels such as repair logs, call centres or helpdesks. Today, new channels of PUI are emerging from the digitalization of products, the Internet of Things, Cyber-Physical Systems, Internet PUI sources and social media. However, there is a lack of a methodological approach which companies use to select the right PUI source for the design of services, and vice-versa, to understand which value-added services can be offered using information already generated by sensors embedded into their products or available on the Internet or in social media. This contribution is intended to show an avenue of research towards such a methodology.

Original language	English
Title of host publication	Proceedings of ICE/IEEE International Technology Management Conference
Editors	P. Abrahamsson, K. Kristensen
Publisher	NTNU
Pages	455-460
Number of pages	6
Publication status	Published - 2016
Event	2016 ICE/IEEE International Technology Management Conference - Trondheim, Norway Duration: 13 Jun 2016 → 15 Jun 2016

Conference

Conference	2016 ICE/IEEE International Technology Management Conference
Country/Territory	Norway
City	Trondheim
Period	13/06/16 → 15/06/16

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care

Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public

Keywords

PSS
product-service systems
PUI
product usag information
product lifecycle management
extended products
ontology
sensors
social media

Access to Document

ICE 2016 Conference Proceedings From ProcsFinal published version, 418 KB

Cite this

@inproceedings{7168aebb532244e2975cfa5b9a882a19,

title = "Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems",

abstract = "A product{\textquoteright}s value is increasingly determined by the services supporting it. Complex Product-Service Systems (PSS) – combinations of services and products – are in demand. Product usage information (PUI), that is, information about how an individual product is used, is rapidly becoming a valuable asset to industry to help inform service offers throughout the product lifecycle. Conventionally, information about how a product is used is gathered in customer relations and MRO (maintenance, repair and overhaul) processes via channels such as repair logs, call centres or helpdesks. Today, new channels of PUI are emerging from the digitalization of products, the Internet of Things, Cyber-Physical Systems, Internet PUI sources and social media. However, there is a lack of a methodological approach which companies use to select the right PUI source for the design of services, and vice-versa, to understand which value-added services can be offered using information already generated by sensors embedded into their products or available on the Internet or in social media. This contribution is intended to show an avenue of research towards such a methodology.",

keywords = "PSS, product-service systems, PUI, product usag information, product lifecycle management, extended products, ontology, sensors, social media",

author = "Hribernik, \{Karl A.\} and \{van der Vegte\}, \{Wilhelm Frederik\} and Dimitris Kiritsis and Klaus-Dieter Thoben",

note = "Green Open Access added to TU Delft Institutional Repository {\textquoteleft}You share, we take care!{\textquoteright} – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public; 2016 ICE/IEEE International Technology Management Conference ; Conference date: 13-06-2016 Through 15-06-2016",

year = "2016",

language = "English",

pages = "455--460",

editor = "P. Abrahamsson and K. Kristensen",

booktitle = "Proceedings of ICE/IEEE International Technology Management Conference",

publisher = "NTNU",

}

Hribernik, KA, van der Vegte, WF, Kiritsis, D & Thoben, K-D 2016, Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems. in P Abrahamsson & K Kristensen (eds), Proceedings of ICE/IEEE International Technology Management Conference. NTNU, pp. 455-460, 2016 ICE/IEEE International Technology Management Conference, Trondheim, Norway, 13/06/16.

Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems. / Hribernik, Karl A.; van der Vegte, Wilhelm Frederik; Kiritsis, Dimitris et al.
Proceedings of ICE/IEEE International Technology Management Conference. ed. / P. Abrahamsson; K. Kristensen. NTNU, 2016. p. 455-460.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems

AU - Hribernik, Karl A.

AU - van der Vegte, Wilhelm Frederik

AU - Kiritsis, Dimitris

AU - Thoben, Klaus-Dieter

N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public

PY - 2016

Y1 - 2016

N2 - A product’s value is increasingly determined by the services supporting it. Complex Product-Service Systems (PSS) – combinations of services and products – are in demand. Product usage information (PUI), that is, information about how an individual product is used, is rapidly becoming a valuable asset to industry to help inform service offers throughout the product lifecycle. Conventionally, information about how a product is used is gathered in customer relations and MRO (maintenance, repair and overhaul) processes via channels such as repair logs, call centres or helpdesks. Today, new channels of PUI are emerging from the digitalization of products, the Internet of Things, Cyber-Physical Systems, Internet PUI sources and social media. However, there is a lack of a methodological approach which companies use to select the right PUI source for the design of services, and vice-versa, to understand which value-added services can be offered using information already generated by sensors embedded into their products or available on the Internet or in social media. This contribution is intended to show an avenue of research towards such a methodology.

AB - A product’s value is increasingly determined by the services supporting it. Complex Product-Service Systems (PSS) – combinations of services and products – are in demand. Product usage information (PUI), that is, information about how an individual product is used, is rapidly becoming a valuable asset to industry to help inform service offers throughout the product lifecycle. Conventionally, information about how a product is used is gathered in customer relations and MRO (maintenance, repair and overhaul) processes via channels such as repair logs, call centres or helpdesks. Today, new channels of PUI are emerging from the digitalization of products, the Internet of Things, Cyber-Physical Systems, Internet PUI sources and social media. However, there is a lack of a methodological approach which companies use to select the right PUI source for the design of services, and vice-versa, to understand which value-added services can be offered using information already generated by sensors embedded into their products or available on the Internet or in social media. This contribution is intended to show an avenue of research towards such a methodology.

KW - PSS

KW - product-service systems

KW - PUI

KW - product usag information

KW - product lifecycle management

KW - extended products

KW - ontology

KW - sensors

KW - social media

M3 - Conference contribution

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EP - 460

BT - Proceedings of ICE/IEEE International Technology Management Conference

A2 - Abrahamsson, P.

A2 - Kristensen, K.

PB - NTNU

T2 - 2016 ICE/IEEE International Technology Management Conference

Y2 - 13 June 2016 through 15 June 2016

ER -

Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems

Abstract

Conference

Bibliographical note

Keywords

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