Towards a more inclusive service development process for the wider population

Fábio Evangelista Santana; Carlos Coimbra Cardoso; Marcelo Gitirana Gomes  Ferreira; Márcio Fontana Catapan; Ivo Rodrigues  Montanha Jr.; Fernando Antônio  Forcellini

doi:10.1016/j.destud.2017.10.003

Towards a more inclusive service development process for the wider population

Fábio Evangelista Santana, Carlos Coimbra Cardoso, Marcelo Gitirana Gomes Ferreira, Márcio Fontana Catapan, Ivo Rodrigues Montanha Jr., Fernando Antônio Forcellini

Research output: Contribution to journal › Article › Scientific › peer-review

8 Citations (Scopus)

Abstract

This paper presents a new service development process model for transport services for the inclusion of wheelchair users. In line with the principles of Universal Design, the new model aims to develop services for the widest possible range of users, including people using wheelchairs. The model is based on existing models, case studies in Brazil and Germany, and complemented with specific support material regarding wheelchair users, ultimately devised to guide the development of services that include such users. The paper illustrates a demonstration of the model in a real situation in Germany, with the development of a service for wheelchair users where early consideration of their needs results in clear benefits.

Original language	English
Pages (from-to)	146-173
Number of pages	28
Journal	Design Studies
Volume	55
DOIs	https://doi.org/10.1016/j.destud.2017.10.003
Publication status	Published - 2018

Keywords

service design
design model
innovation
user centred design
wheelchair users

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10.1016/j.destud.2017.10.003

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title = "Towards a more inclusive service development process for the wider population",

abstract = "This paper presents a new service development process model for transport services for the inclusion of wheelchair users. In line with the principles of Universal Design, the new model aims to develop services for the widest possible range of users, including people using wheelchairs. The model is based on existing models, case studies in Brazil and Germany, and complemented with specific support material regarding wheelchair users, ultimately devised to guide the development of services that include such users. The paper illustrates a demonstration of the model in a real situation in Germany, with the development of a service for wheelchair users where early consideration of their needs results in clear benefits.",

keywords = "service design, design model, innovation, user centred design, wheelchair users",

author = "Santana, {F{\'a}bio Evangelista} and {Coimbra Cardoso}, Carlos and Ferreira, {Marcelo Gitirana Gomes} and Catapan, {M{\'a}rcio Fontana} and {Montanha Jr.}, {Ivo Rodrigues} and Forcellini, {Fernando Ant{\^o}nio}",

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doi = "10.1016/j.destud.2017.10.003",

language = "English",

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journal = "Design Studies",

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AU - Santana, Fábio Evangelista

AU - Coimbra Cardoso, Carlos

AU - Ferreira, Marcelo Gitirana Gomes

AU - Catapan, Márcio Fontana

AU - Montanha Jr., Ivo Rodrigues

AU - Forcellini, Fernando Antônio

PY - 2018

Y1 - 2018

N2 - This paper presents a new service development process model for transport services for the inclusion of wheelchair users. In line with the principles of Universal Design, the new model aims to develop services for the widest possible range of users, including people using wheelchairs. The model is based on existing models, case studies in Brazil and Germany, and complemented with specific support material regarding wheelchair users, ultimately devised to guide the development of services that include such users. The paper illustrates a demonstration of the model in a real situation in Germany, with the development of a service for wheelchair users where early consideration of their needs results in clear benefits.

AB - This paper presents a new service development process model for transport services for the inclusion of wheelchair users. In line with the principles of Universal Design, the new model aims to develop services for the widest possible range of users, including people using wheelchairs. The model is based on existing models, case studies in Brazil and Germany, and complemented with specific support material regarding wheelchair users, ultimately devised to guide the development of services that include such users. The paper illustrates a demonstration of the model in a real situation in Germany, with the development of a service for wheelchair users where early consideration of their needs results in clear benefits.

KW - service design

KW - design model

KW - innovation

KW - user centred design

KW - wheelchair users

UR - http://www.sciencedirect.com/science/article/pii/S0142694X17300704

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M3 - Article

SN - 0142-694X

VL - 55

SP - 146

EP - 173

JO - Design Studies

JF - Design Studies

ER -

Towards a more inclusive service development process for the wider population

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Keywords

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