Towards Flexible Ridesharing Experiences: Human-Centered Design of Segmented Shared Spaces

Aaron Ong, Joaquin Troncoso, Arnold Yeung, Eui Young Kim, Alice Agogino

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

1 Citation (Scopus)


The increasing usage of ride-sharing and autonomous vehicles has presented a need for personalized mobility experiences. This research defines these needs through an investigation from passengers who have used or will use these services. User-behaviors and user pain-points were categorized through in-depth interviews and observations. The most pressing categories were defined to be safety, privacy, and comfort. The variety of responses and user pain points defined a need for a flexible solution that employ a safe, private, and comfortable experience during a shared ride. We present a human-centered design solution that segments the shared space and provides a sense of security through personal physical space, privacy through asymmetrical viewing of neighboring passengers, and comfort through increasing the field of view of the passenger.
Original languageEnglish
Title of host publicationHCI International 2019 - Posters - 21st International Conference, HCII 2019, Proceedings
EditorsConstantine Stephanidis
Number of pages8
ISBN (Print)9783030235246
Publication statusPublished - 2019

Publication series

NameCommunications in Computer and Information Science
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


  • Privacy
  • Ride-sharing
  • Semi-autonomous
  • User behavior


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