TY - GEN
T1 - Trust and Perceived Control in Burnout Support Chatbots
AU - Degachi, Chadha
AU - Al Owayyed, Mohammed
AU - Tielman, Myrthe Lotte
N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
PY - 2023
Y1 - 2023
N2 - Increased levels of user control in learning systems is commonly cited as good AI development practice. However, the evidence as to the effect of perceived control over trust in these systems is mixed. This study investigated the relationship between different trust dimensions and perceived control in postgraduate student burnout support chatbots, and modelled the moderating factors therein. We present an in-between subject controlled experiment using simulated therapy-goal learning to study the effect of perceived control (as manipulated by feedback incorporation) on perceived agent benevolence, competence, and trust. Our results showed that perceived control was moderately correlated with benevolence (r = 0.448, BF10 = 7.150), and weakly correlated with competence and trust.
AB - Increased levels of user control in learning systems is commonly cited as good AI development practice. However, the evidence as to the effect of perceived control over trust in these systems is mixed. This study investigated the relationship between different trust dimensions and perceived control in postgraduate student burnout support chatbots, and modelled the moderating factors therein. We present an in-between subject controlled experiment using simulated therapy-goal learning to study the effect of perceived control (as manipulated by feedback incorporation) on perceived agent benevolence, competence, and trust. Our results showed that perceived control was moderately correlated with benevolence (r = 0.448, BF10 = 7.150), and weakly correlated with competence and trust.
KW - chatbots
KW - human-in-the-loop
KW - percieved control
KW - trust modelling
UR - http://www.scopus.com/inward/record.url?scp=85158094545&partnerID=8YFLogxK
U2 - 10.1145/3544549.3585780
DO - 10.1145/3544549.3585780
M3 - Conference contribution
AN - SCOPUS:85158094545
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery (ACM)
T2 - 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Y2 - 23 April 2023 through 28 April 2023
ER -