Trust and Reputation Systems in Two Online Auction and Shopping Websites from Romania and the Netherlands

D.M. Popa, G.B. Nica Cotet

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Abstract

Online customer-to-customer auction websites are characterised by information asymmetry. The use of a positive or a negative reputation system in such a medium indicates the level of generalized trust of the residents of that country. In this sense, we want to underline the connection between the level of generalized trust in Romania and the Netherlands and the way the two most popular auction web-sites in these countries function as found in the online participatory observation conducted. Based on a background of low generalized trust in Romania, individuals who interact on auction websites require a type of assurance such as public reputation while in the Netherlands, based on a higher level of generalized trust, transactions from customer – to - customer auction websites take place in the absence of such assurances.
Original languageEnglish
Title of host publicationAnnals of DAAAM for 2012 & Proceedings of the 23rd International DAAAM Symposium
EditorsB. Katalinic
Place of PublicationVienna
PublisherDAAAM International Vienna
Pages601-604
Number of pages4
ISBN (Electronic)978-3-901509-91-9
DOIs
Publication statusPublished - 2012
Externally publishedYes
EventThe 23rd International DAAAM Symposium: Intelligent Manufacturing & Automation - Zadar, Croatia
Duration: 24 Oct 201227 Oct 2012
https://daaam.info/23rd-proceedings-2012

Publication series

NameAnnals of DAAAM for ... & proceedings of the ... International DAAAM Symposium
PublisherDAAAM International Vienna
Number1
Volume23
ISSN (Electronic)2304-1382

Conference

ConferenceThe 23rd International DAAAM Symposium
Country/TerritoryCroatia
CityZadar
Period24/10/1227/10/12
Internet address

Keywords

  • generalized trust
  • reputation system
  • information asymmetry
  • online auction

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