Understanding business model innovation: Recommendations for future business model tooling by an action research

Alexia Athanasopoulou, Mark de Reuver, Ruud Kosman, M. Roelfsema

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

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In Research and Development (R&D) projects, Business Model Innovation (BMI) is a challenging issue given the high degrees of uncertainty regarding technologies, products and markets. The purpose of this research is to investigate how business model exploration is facilitated with the use of business model tooling and what are the gaps in the current business model repository in supporting business model exploration as part of the BMI process. These gaps can be addressed in the design of future business model tooling. We do so by supporting the business model exploration within a specific complex setting, introducing changes in the business models, and evaluating their effects. For 12 months we actively participated in an R&D project funded by European Union focused on building a digital service that will improve mobility safety. We observed that business model exploration is an indispensable process when the value offering is not clearly defined, or when there are new business opportunities. Based on the observations, our recommendations regarding business model exploration are: (a) to start with an initial business model even if the final offering is not clear, (b) to create alternative business models and explore their potentials, and (c) use tools or practices that can contribute on the decision making regarding BMI.
Original languageEnglish
Title of host publicationR&Designing Innovation
Subtitle of host publicationTransformational Challenges for Organizations and Society
Publication statusPublished - 2018
EventR&D Management Conference 2018: R&Designing Innovation: Transformational Challenges for Organizations and Society - Milan, Italy
Duration: 30 Jun 20184 Jul 2018


ConferenceR&D Management Conference 2018
Internet address


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