TY - GEN
T1 - Understanding the Modularization of Business Services
T2 - 11th Global Sourcing Workshop on Micro and Macro Perspectives, 2017
AU - Plugge, Albert
AU - Bouwman, Harry
PY - 2017
Y1 - 2017
N2 - Sourcing literature reveals that large firms bundle or unbundle existing business services by means of modularization to achieve organizational agility. However, one may assume that firms need some degree of maturity to manage the complexity that comes along with bundling modularized services. The aim of our research is to understand how modularization interrelates with firm maturity when bundling business services, a topic that has been given limited attention in sourcing literature. Based on an exploratory research amongst 110 firms we found evidence for the relevance of influencing factors on firm maturity in bundling services. The findings provide evidence that the number of business services and the size of the firm correlate with the maturity of the firm. More specifically, our analysis identified that the type of market in which a firm acts (i.e. private or public) and adding the Marketing business function to a bundle does not increase firm maturity. Our empirical research contributes to sourcing literature as we expanded previous research by taking a more in-depth view on business services while providing up-to-date insights.
AB - Sourcing literature reveals that large firms bundle or unbundle existing business services by means of modularization to achieve organizational agility. However, one may assume that firms need some degree of maturity to manage the complexity that comes along with bundling modularized services. The aim of our research is to understand how modularization interrelates with firm maturity when bundling business services, a topic that has been given limited attention in sourcing literature. Based on an exploratory research amongst 110 firms we found evidence for the relevance of influencing factors on firm maturity in bundling services. The findings provide evidence that the number of business services and the size of the firm correlate with the maturity of the firm. More specifically, our analysis identified that the type of market in which a firm acts (i.e. private or public) and adding the Marketing business function to a bundle does not increase firm maturity. Our empirical research contributes to sourcing literature as we expanded previous research by taking a more in-depth view on business services while providing up-to-date insights.
KW - Bundled business services
KW - Maturity
KW - Modularization
KW - Outsourcing
UR - http://resolver.tudelft.nl/uuid:fd1ca33c-df26-4666-8e10-1f2ef9c0a265
UR - http://www.scopus.com/inward/record.url?scp=85036653233&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-70305-3_4
DO - 10.1007/978-3-319-70305-3_4
M3 - Conference contribution
AN - SCOPUS:85036653233
SN - 9783319703046
VL - 306
T3 - Lecture Notes in Business Information Processing
SP - 65
EP - 80
BT - Proceedings of Global Sourcing of Digital Services: Micro and Macro Perspectives - 11th Global Sourcing Workshop 2017, Revised Selected Papers
PB - Springer
Y2 - 22 February 2017 through 25 February 2017
ER -