User information satisfaction among female refugees and immigrants as assessed by the level of information literacy on social media

Khadijah Kainat, Maedeh Ghorbanian Zolbin, Gunilla Widén, Shahrokh Nikou

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

2 Citations (Scopus)

Abstract

Female refugees and immigrants face various challenges in accessing, using, and sharing information during their integration process. In the context of COVID-19, this study aims to identify the user information satisfaction of female refugees and immigrants living in Finland and Sweden. Using a dataset comprising 232 respondents, the research model was examined through structural equation modelling. The results show that information overload in social media streams has an impact on information fatigue and consequently on the information avoidance behaviour of the target group. The results also show that information literacy helps to avoid social media information overload, in addition to its direct effect on user information satisfaction. Being familiar with the perceived COVID-19 challenges also positively impacts user information satisfaction. In view of the fact that European countries are receiving an ever-increasing number of refugees and immigrants, the findings of this study provide both theoretical and practical contributions.

Original languageEnglish
Title of host publication34th Bled eConference
Subtitle of host publicationDigital Support from Crisis to Progressive Change, BLED 2021 - Proceedings
EditorsAndreja Pucihar Andreja Pucihar, Mirjana Kljajic Borstnar, Roger Bons, Helen Cripps, Anand Sheombar, Doroteja Vidmar
PublisherUniversity of Maribor Press
Pages337-350
Number of pages14
ISBN (Electronic)9789612864859
DOIs
Publication statusPublished - 2021
Event34th Bled eConference, BLED 2021 - Virtual, Online
Duration: 27 Jun 202130 Jun 2021

Publication series

Name34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings

Conference

Conference34th Bled eConference, BLED 2021
CityVirtual, Online
Period27/06/2130/06/21

Keywords

  • COVID-19
  • female refugees
  • information avoidance
  • information fatigue
  • information literacy
  • information satisfaction
  • integration
  • social media

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