Using Mobile Technologies to Capture the Visitor Experience

Marco C. Rozendaal, Arnold P.O.S. Vermeeren*, Diana C. Issidorides

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

3 Citations (Scopus)
81 Downloads (Pure)


Museums give much consideration to how visitors experience their exhibits. Mobile technologies, such as apps on mobile phones and tablets can capture the visitor experience in an automated, on-the-spot manner. Two apps were designed and used to capture visitors’ experiences of interactive exhibits at a science museum. Based on our observations, we discuss (a) the appeal of the technology, (b) the integration of this technology in the overall museum visit and (c) the processing of the collected experience data. Based on our observations, we recommend that museums and science centres critically evaluate the above-mentioned points when considering implementing mobile technologies to capture the visitor experience. Furthermore, we advise institutions to approach mobile technologies as product service systems and take into account the infrastructure that is required to make mobile technologies work.

Original languageEnglish
Title of host publicationMuseum Experience Design
EditorsA. Vermeeren
Number of pages20
ISBN (Electronic)978-3-319-58550-5-12
Publication statusPublished - 2018

Publication series

NameSpringer Series on Cultural Computing
ISSN (Print)2195-9056
ISSN (Electronic)2195-9064

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


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