TY - CHAP
T1 - Using Mobile Technologies to Capture the Visitor Experience
AU - Rozendaal, Marco C.
AU - Vermeeren, Arnold P.O.S.
AU - Issidorides, Diana C.
N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
PY - 2018
Y1 - 2018
N2 - Museums give much consideration to how visitors experience their exhibits. Mobile technologies, such as apps on mobile phones and tablets can capture the visitor experience in an automated, on-the-spot manner. Two apps were designed and used to capture visitors’ experiences of interactive exhibits at a science museum. Based on our observations, we discuss (a) the appeal of the technology, (b) the integration of this technology in the overall museum visit and (c) the processing of the collected experience data. Based on our observations, we recommend that museums and science centres critically evaluate the above-mentioned points when considering implementing mobile technologies to capture the visitor experience. Furthermore, we advise institutions to approach mobile technologies as product service systems and take into account the infrastructure that is required to make mobile technologies work.
AB - Museums give much consideration to how visitors experience their exhibits. Mobile technologies, such as apps on mobile phones and tablets can capture the visitor experience in an automated, on-the-spot manner. Two apps were designed and used to capture visitors’ experiences of interactive exhibits at a science museum. Based on our observations, we discuss (a) the appeal of the technology, (b) the integration of this technology in the overall museum visit and (c) the processing of the collected experience data. Based on our observations, we recommend that museums and science centres critically evaluate the above-mentioned points when considering implementing mobile technologies to capture the visitor experience. Furthermore, we advise institutions to approach mobile technologies as product service systems and take into account the infrastructure that is required to make mobile technologies work.
UR - http://www.scopus.com/inward/record.url?scp=85068121573&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-58550-5_12
DO - 10.1007/978-3-319-58550-5_12
M3 - Chapter
AN - SCOPUS:85068121573
T3 - Springer Series on Cultural Computing
SP - 239
EP - 258
BT - Museum Experience Design
A2 - Vermeeren, A.
PB - Springer
ER -