@inproceedings{59ce5f9b54e34774a9d8ba786d68e0bf,
title = "Using SIMCTS Framework to Model Determinants of Customer Satisfaction: A Case in a ISP",
keywords = "Conf.proc. > 3 pag",
author = "{Vilapakkam Nagarajan}, K. and {Dr. Chavan}, M. and T.W. Tewoldeberhan and P.J. Vial",
year = "2005",
language = "Undefined/Unknown",
isbn = "nvt",
publisher = "SIAA",
pages = "1--8",
editor = "{Srivalli V.N.}",
booktitle = "Proceedings: 10th International Conference on Simulation and Training Technologies",
note = "SIMTECT 2005 ; Conference date: 09-05-2005 Through 12-05-2005",
}