Web- vs Phone-based Service Experiences: Effects of emotions on customer satisfaction across sectors

LPA Simons, GA de Reuver, D Langley, R Attema-van Waas, MC Hoeve, F Hulsbergen, N de Koning

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationProceedings 24th Bled eConference 2011
EditorsA Pucihar, N Wickramasinghe
Place of PublicationBled, Slovenie
PublisherAIS Electronic Library
Pages114-127
Number of pages14
Publication statusPublished - 2011
Event24th Bled eConference eFuture: Creating Solutions for the Individual, Organisations and Society - Bled, Slovenie
Duration: 12 Jun 201115 Jun 2011

Publication series

Name
PublisherAIS Electronic Library

Conference

Conference24th Bled eConference eFuture: Creating Solutions for the Individual, Organisations and Society
Period12/06/1115/06/11

Keywords

  • Conf.proc. > 3 pag

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