What is Sensitive About (Sensitive) Data? Characterizing Sensitivity and Intimacy with Google Assistant Users

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

4 Citations (Scopus)
48 Downloads (Pure)

Abstract

Digital technologies have increasingly integrated into people's lives, continuously capturing their behavior through potentially sensitive data. In the context of voice assistants, there is a misalignment between experts, regulators, and users on whether and what data is 'sensitive', partly due to how data is presented to users; as single interactions. We investigate users' perspectives on the sensitivity and intimacy of their Google Assistant speech records, introduced comprehensively as single interactions, patterns, and inferences. We collect speech records through data donation and explore them in collaboration with 17 users during interviews based on predefined data-sharing scenarios. Our results indicate a tipping point in perceived sensitivity and intimacy as participants delve deeper into their data and the information derived from it. We propose a conceptualization of sensitivity and intimacy that accounts for the fuzzy nature of data and must disentangle from it. We discuss the implications of our findings and provide recommendations.

Original languageEnglish
Title of host publicationCHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery (ACM)
Number of pages16
ISBN (Electronic)978-1-4503-9421-5
DOIs
Publication statusPublished - 2023
Event2023 CHI Conference on Human Factors in Computing Systems - Congress Center Hamburg (CCH), Hamburg, Germany
Duration: 23 Apr 202328 Apr 2023
https://chi2023.acm.org/

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2023 CHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI'23
Country/TerritoryGermany
CityHamburg
Period23/04/2328/04/23
Internet address

Keywords

  • Intimate Data
  • Personal Data
  • Sensitive Data
  • Voice Assistants

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