Abstract
Digital technologies have increasingly integrated into people's lives, continuously capturing their behavior through potentially sensitive data. In the context of voice assistants, there is a misalignment between experts, regulators, and users on whether and what data is 'sensitive', partly due to how data is presented to users; as single interactions. We investigate users' perspectives on the sensitivity and intimacy of their Google Assistant speech records, introduced comprehensively as single interactions, patterns, and inferences. We collect speech records through data donation and explore them in collaboration with 17 users during interviews based on predefined data-sharing scenarios. Our results indicate a tipping point in perceived sensitivity and intimacy as participants delve deeper into their data and the information derived from it. We propose a conceptualization of sensitivity and intimacy that accounts for the fuzzy nature of data and must disentangle from it. We discuss the implications of our findings and provide recommendations.
| Original language | English |
|---|---|
| Title of host publication | CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems |
| Publisher | ACM |
| Number of pages | 16 |
| ISBN (Electronic) | 978-1-4503-9421-5 |
| DOIs | |
| Publication status | Published - 2023 |
| Event | 2023 CHI Conference on Human Factors in Computing Systems - Congress Center Hamburg (CCH), Hamburg, Germany Duration: 23 Apr 2023 → 28 Apr 2023 https://chi2023.acm.org/ |
Publication series
| Name | Conference on Human Factors in Computing Systems - Proceedings |
|---|
Conference
| Conference | 2023 CHI Conference on Human Factors in Computing Systems |
|---|---|
| Abbreviated title | CHI'23 |
| Country/Territory | Germany |
| City | Hamburg |
| Period | 23/04/23 → 28/04/23 |
| Internet address |
Keywords
- Intimate Data
- Personal Data
- Sensitive Data
- Voice Assistants
Fingerprint
Dive into the research topics of 'What is Sensitive About (Sensitive) Data? Characterizing Sensitivity and Intimacy with Google Assistant Users'. Together they form a unique fingerprint.Datasets
-
Data underlying the paper: "What is Sensitive about (Sensitive) Data? Characterizing Sensitivity and Intimacy with Google Assistant Users" Included in Chapter 5 of the PhD thesis: Sensitive Data Donation
Gómez Ortega, A. (Creator), TU Delft - 4TU.ResearchData, 28 Feb 2024
DOI: 10.4121/0EBB1579-88AB-4BEC-A866-1E9AFF19581F
Dataset/Software: Dataset