What role an agent could play at home? Exploring the social roles of smart home system based on a content analysis

Haosong Dong, Peiyao Cheng*, H. Xue

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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Abstract

Smart home systems not only serve users to fulfill pragmatic goals, but also ‘live with’ users. Despite the conceptual possibilities, it still remains unclear whether and what social roles current smart home systems are intended by the companies. In this paper, we report a retrospective study on 15 selected smart home systems (SHSs) on current market. We used content analysis to identify themes and categories of function, personality and social role of these SHSs, and also explore the connections among them. Four representative social roles were identified: instrument, lobby boy, assistant and family member. Four related personalities were found: competent, helpful, trustworthy, and caring. Results of this study revealed an overview of current social roles that smart home system plays as well as the personalities they exhibit.
Original languageEnglish
Title of host publicationUsability and User Experience. AHFE (2023) International Conference.
EditorsTareq Ahram, Christianne Falcão
PublisherAHFE
Pages77-85
Volume110
DOIs
Publication statusPublished - 2023

Keywords

  • Social role
  • Smart home system
  • Content analysis

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