Abstract
Refurbishment is a strategy to extend products’ lifetimes. However, refurbished products that are used intimately, such as personal care products, feel uncomfortable to use for consumers because they are perceived to be contaminated. In fifteen in-depth interviews, we explored why consumers have contamination concerns regarding a refurbished Intense-Pulsed-Light device and how to decrease them. Participants expected refurbished personal care products with wear-and-tear to malfunction, to have a shorter product lifetime and to be contaminated. Participants’ inferences differed depending on the location and amount of wear-and-tear. To keep refurbished personal care products at their highest value, we suggest five design strategies to minimize contamination concerns by designing a product that smells and looks hygienic after multiple lifecycles: 1. Using color to evoking associations with hygiene, 2. making wear-and-tear less visible, 3. using smooth materials, 4. minimizing the number of split lines, and 5. a clean product smell.
Original language | English |
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Title of host publication | Proceedings of Design Research Society International Conference (DRS2022), Bilbao |
Editors | D. Lockton, S.L. Lenzi, P.P.M. Hekkert, A. Oak, J. Sadaba, P.A. Lloyd |
Publisher | Design Research Society |
Number of pages | 17 |
ISBN (Electronic) | 978-1-91229-457-2 |
DOIs | |
Publication status | Published - 2022 |
Event | DRS 2022 - Bilbao, Spain Duration: 25 Jun 2022 → 3 Jul 2022 https://www.drs2022.org |
Publication series
Name | DRS International Biennial Conference Series |
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ISSN (Electronic) | 2398-3132 |
Conference
Conference | DRS 2022 |
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Country/Territory | Spain |
City | Bilbao |
Period | 25/06/22 → 3/07/22 |
Internet address |
Keywords
- refurbishment
- personal care products
- contamination
- product appearance