Organisational blueprints for growth in service firms

D Post, JD van der Meer, MHM Hammer

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    Start-ups and Smaller and Medium sized Enterprises are vital for national economies. The vast
    majority of these enterprises can be found in services industries. One of the parameters to measure
    performance of a company is growth. Only a very small percentage of these enterprises find ways to sustainable
    growth. Little is known on models for making a service firm grow. Based on our extensive literature study and
    in-depth analyses of 7 cases in the Dutch service industry we came to 5 distinct models or blueprints for growth
    and a framework on how to decide which model is best suited for the specific situation of a specific firm. Yet
    many research has to be done to give the final answer to the main question of our study “What kind of
    organisational blueprint is best suited for growing your company successfully?”
    Original languageEnglish
    Pages (from-to)105-125
    Number of pages21
    JournalOn-line Journal Modelling the New Europe
    Issue number16
    Publication statusPublished - 2015


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