Building Understanding of Experience Design in Digital Health: Preliminary Results Based on Semi-Structured Interviews

Tingting Wang*, Shuxian Qian, Haiou Zhu, Richard Goossens, Guido Giunti, Marijke Melles

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review


Design is expanding its influence on shaping future healthcare. Ideally, designers apply human-centered design and human factors that introduce theory, principles, and methods to design to optimize people’s healthcare experiences in both digital and non-digital environments. To discuss and implement experience design in healthcare, consensus about experience design in healthcare is needed. Objectives: Therefore, the purpose of this study is to investigate designers’ views on experience design in health, and to uncover their understanding about three experience design concepts, i.e., user experience (UX), patient experience (PEx), and digital patient experience (dPEx). We conducted online semi-structured interviews study with convenience samples who met the eligibility. We used ATLAS.ti for an in-depth data coding following thematic analysis. 24 international designers of digital health solutions, either in industry or in academia took part in the interviews. We found the similarities and differences mentioned between healthcare design and non-healthcare design relate to (1) design principles, (2) user attributes, and (3) design contexts. Furthermore, the differences between UX, PEx, and dPEx can be mapped on five dimensions: people, contexts, purposes, means, and usage scenarios. These insights can help designers and human factors specialists build a common design language for experience design in healthcare. Our study can also assist designers and human factors specialists with experience design in digital health by pointing out the areas where design thinking generally is appropriate and the places where particular expertise in healthcare design is needed.

Original languageEnglish
Title of host publicationConvergence
Subtitle of host publication Breaking Down Barriers Between Disciplines
EditorsMarijke Melles
PublisherSpringer Nature
Number of pages15
ISBN (Electronic)978-3-031-32198-6
Publication statusPublished - 2024

Publication series

NameSpringer Series in Design and Innovation
ISSN (Print)2661-8184
ISSN (Electronic)2661-8192

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


  • Digital patient experience
  • Healthcare design
  • Human computer interaction
  • Human-centered design
  • Patient experience
  • User experience


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