Conversation Starters: How Can We Misunderstand AI Better?

Iohanna Nicenboim; Shruthi Venkat; Neva Linn Rustad; Diana Vardanyan; Elisa Giaccardi; Johan Redström

doi:10.1145/3544549.3583914

Conversation Starters: How Can We Misunderstand AI Better?

Iohanna Nicenboim, Shruthi Venkat, Neva Linn Rustad, Diana Vardanyan, Elisa Giaccardi, Johan Redström

Human Information Communication Design

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

3 Citations (Scopus)

32 Downloads (Pure)

Abstract

Conversation Starters is a series of interactive prototypes that probe how to design explainable interactions with AI in everyday life. Taking a more-than-human approach, we explore how 'failures' could be transformed into opportunities for situated understandings of AI. We describe the process of designing fictional artifacts and scenarios about conversational agents that can grow at home. While overall the project suggests that misunderstandings could help people develop sensitivities for knowing when to trust AI systems, the metaphor of 'growing an AI' (which positions training as a matter of care), highlights that practices of sharing and experimenting could be valuable starting points for designing explainable and trustworthy interactions with of AI.

Original language	English
Title of host publication	CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery (ACM)
Number of pages	4
ISBN (Electronic)	978-1-4503-9422-2
DOIs	https://doi.org/10.1145/3544549.3583914
Publication status	Published - 2023
Event	2023 CHI Conference on Human Factors in Computing Systems - Congress Center Hamburg (CCH), Hamburg, Germany Duration: 23 Apr 2023 → 28 Apr 2023 https://chi2023.acm.org/

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2023 CHI Conference on Human Factors in Computing Systems
Abbreviated title	CHI'23
Country/Territory	Germany
City	Hamburg
Period	23/04/23 → 28/04/23
Internet address	https://chi2023.acm.org/

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

Artificial Intelligence
Conversational Agents
Conversational User Interfaces
Explainability of AI
More-than-human Design

Access to Document

10.1145/3544549.3583914

3544549.3583914Final published version, 2.06 MB

Cite this

Nicenboim, I., Venkat, S., Rustad, N. L., Vardanyan, D., Giaccardi, E., & Redström, J. (2023). Conversation Starters: How Can We Misunderstand AI Better? In CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems Article 431 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery (ACM). https://doi.org/10.1145/3544549.3583914

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title = "Conversation Starters: How Can We Misunderstand AI Better?",

abstract = "Conversation Starters is a series of interactive prototypes that probe how to design explainable interactions with AI in everyday life. Taking a more-than-human approach, we explore how 'failures' could be transformed into opportunities for situated understandings of AI. We describe the process of designing fictional artifacts and scenarios about conversational agents that can grow at home. While overall the project suggests that misunderstandings could help people develop sensitivities for knowing when to trust AI systems, the metaphor of 'growing an AI' (which positions training as a matter of care), highlights that practices of sharing and experimenting could be valuable starting points for designing explainable and trustworthy interactions with of AI.",

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author = "Iohanna Nicenboim and Shruthi Venkat and Rustad, {Neva Linn} and Diana Vardanyan and Elisa Giaccardi and Johan Redstr{\"o}m",

note = "Green Open Access added to TU Delft Institutional Repository {\textquoteleft}You share, we take care!{\textquoteright} – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public. ; 2023 CHI Conference on Human Factors in Computing Systems, CHI'23 ; Conference date: 23-04-2023 Through 28-04-2023",

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Nicenboim, I, Venkat, S, Rustad, NL, Vardanyan, D, Giaccardi, E & Redström, J 2023, Conversation Starters: How Can We Misunderstand AI Better? in CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems., 431, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery (ACM), 2023 CHI Conference on Human Factors in Computing Systems, Hamburg, Germany, 23/04/23. https://doi.org/10.1145/3544549.3583914

Conversation Starters: How Can We Misunderstand AI Better? / Nicenboim, Iohanna; Venkat, Shruthi; Rustad, Neva Linn et al.
CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM), 2023. 431 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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Nicenboim I, Venkat S, Rustad NL, Vardanyan D, Giaccardi E, Redström J. Conversation Starters: How Can We Misunderstand AI Better? In CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM). 2023. 431. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3544549.3583914

Conversation Starters: How Can We Misunderstand AI Better?

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Publication series

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Bibliographical note

Keywords

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