Abstract
In the COVID-19 pandemic, digital technologies (DT) supported the design and implementation of solutions addressing new needs and living conditions. We describe Design for Emergency, a digital open design platform developed to ideate solutions for people's fast-changing needs in the pandemic, to analyze how DT can affect human-centered design processes during emergencies. We illustrate how DT: i) helped quickly collect and analyse people's needs in different countries, visualize such data, and identify design directions and problem spaces; ii) facilitated the creation of a virtual network of stakeholders and an open-innovation digital platform; iii) inspired the ideation of solutions responding to people's changing needs and affected their implementation. We discuss the implications of adopting DT in designing for and during emergencies, as well as their current and future potential to promptly respond to emergency situations through a human-centered approach.
| Original language | English |
|---|---|
| Article number | iwad042 |
| Pages (from-to) | 650-665 |
| Number of pages | 16 |
| Journal | Interacting with Computers |
| Volume | 35 |
| Issue number | 5 |
| DOIs | |
| Publication status | Published - 2023 |
Bibliographical note
Green Open Access added to TU Delft Institutional Repository 'You share, we take care!' - Taverne project https://www.openaccess.nl/en/you-share-we-take-careOtherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
Keywords
- human–computer interaction
- open design platform
- digital technology
- data visualization
- COVID-19 emergency response
- human-centered design