TY - GEN
T1 - Designers' perceptions of methods of involving and understanding users
AU - Goodman, Joy
AU - Clarke, Susannah
AU - Langdon, Patrick
AU - Clarkson, P. John
PY - 2007
Y1 - 2007
N2 - Numerous methods have been developed to help designers to understand and consider the needs and desires of end-users, but many have had limited uptake in design practice. In order to understand why this is and to enable the development of more effective methods and tools, it is important to uncover how designers themselves think about and react to these methods. We are therefore currently conducting a card-sorting study with designers. We aim to uncover their perceptions of underlying similarities and relationships between design methods, and relate them to the frequency and enjoyment of use. This paper presents results from an initial sample of six designers. A cluster analysis identified a very strong clustering in these results, indicating that common underlying views about methods do exist. Six key clusters are identified, including two focused on user involvement and one on understanding users without direct user contact. The effect of different method characteristics on the frequency and enjoyment of method use are also considered. Initial results indicate that certain clusters of methods are used more often, as are methods that are informal and cheap.
AB - Numerous methods have been developed to help designers to understand and consider the needs and desires of end-users, but many have had limited uptake in design practice. In order to understand why this is and to enable the development of more effective methods and tools, it is important to uncover how designers themselves think about and react to these methods. We are therefore currently conducting a card-sorting study with designers. We aim to uncover their perceptions of underlying similarities and relationships between design methods, and relate them to the frequency and enjoyment of use. This paper presents results from an initial sample of six designers. A cluster analysis identified a very strong clustering in these results, indicating that common underlying views about methods do exist. Six key clusters are identified, including two focused on user involvement and one on understanding users without direct user contact. The effect of different method characteristics on the frequency and enjoyment of method use are also considered. Initial results indicate that certain clusters of methods are used more often, as are methods that are informal and cheap.
UR - http://www.scopus.com/inward/record.url?scp=38149132535&partnerID=8YFLogxK
U2 - 10.1007/978-3-540-73279-2_15
DO - 10.1007/978-3-540-73279-2_15
M3 - Conference contribution
AN - SCOPUS:38149132535
SN - 9783540732785
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 127
EP - 136
BT - Universal Access in Human-Computer Interaction
PB - Springer
T2 - 4th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007
Y2 - 22 July 2007 through 27 July 2007
ER -